Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
Kraken Customer
What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.
The role
At Kraken, the Transformation Program Management Lead is the Transformation Director’s proxy and delivery engine for transformation programs. You run the operating rhythm, shape executive narratives, build and publish program artefacts yourself, and lead the day‑to‑day interface with the client PMO so decisions land and outcomes are delivered.
Reports to: Kraken Transformation Director & Head of Transformation Strategy (US)
Primary client interface: Client PMO working team
Core responsibilities:
- Proxy leadership & decision support:
- Represent the Transformation Director in PMO checkpoints and stakeholder sessions; take decisions within agreed guardrails and prepare escalations with clear options and impacts.
- Work with Transformation Director to author concise executive narratives and SteerCo materials; test recommendations and trade‑offs ahead of senior forums.
- Align Customer Delivery Leads and consulting partners; synthesize inputs into clear actions and communications.
- Work with Transformation Director, Regulatory, Delivery Leads, and the Client to align migration plans to meet expectations of state utility regulators
- Delivery rhythm & PMO operating system:
- Work with the Client and Partner teams to build and maintain the program’s operating system: dashboards, RAID, dependency maps, action trackers, weekly status, and SteerCo packs.
- Publish accurate updates and decision notes; keep Notion as the single source of truth.
- Client PMO relationship & communications:
- Act as the day-to-day interface with the Client PMO working team; align scope, timelines, risks and decisions; unblock issues quickly with partner PMOs.
- Anticipate stakeholder needs; surface insights from data, flag risks early and present actionable options.
- Support the client PMO with materials for multiple reporting and decision forums and augment client PMO capability where gaps exist.
- Cross-domain coordination & dependency management:
- Identify cross-team dependencies required to land outcomes; coordinate handoffs and timelines (including APIs/integrations).
- Maintain a living view of dependencies, status and owners; drive timely closure and ensure readiness for leadership reporting.
- Quality, standards & end-to-end readiness:
- Work with the Transformation Director to promote consistent standards for reporting, security and documentation across contributing teams.
- Coordinate end-to-end validation so leaders see a single, coherent story each week.
- Documentation & Knowledge management:
- Create and maintain cross-team documentation within Notion that explains how the program runs—for internal and client audiences.
Key operating principles for this role:
- Proactive communication: Regular, transparent updates on progress, risks and dependencies.
- Facilitation & mediation: Drive productive forums and resolve disagreements quickly.
- Systems understanding: Connect the dots across platform domains and implementation teams.
- Relationship building: Earn trust with engineers, product, client delivery and the client PMO.
- Focus on user value: Anchor decisions in customer outcomes.
- Pragmatism & problem-solving: Bias to action and practical solutions.
- Hands-on builder: Produce board-ready pages and packs at speed.
This is a supporting role to the Transformation Director; the Director remains accountable for overall program success while the Transformation Program Lead provides the operational and program-level execution and support required for large utility transformations.
Why you'll love it here:
- Great medical, dental, and vision insurance options including FSAs.
- Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
- 401(k) plan with employer match.
- Parental leave. Biological, adoptive and foster parents are all eligible.
- Pre-tax commuter benefits.
- Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.
- Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.
- Modern office or co-working spaces depending on location.
- The salary range for this role in NYC ranges on average from $100,000 - $200,000 depending on relevant experience, role alignment, and performance throughout the interview process. While the broad salary range is listed, not all candidates will be placed at the top of the range—this will be determined by the overall fit for the position. If you have questions about this, just ask! Our recruiters are happy to provide more context.
Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at [email protected] and we'll do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.
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