Role: Amazon Case Specialist
Hours: 9am - 5pm Pacific Standard Time
USD Salary: Negotiable based on experience
The Case Specialist works under direct supervision and follows company and department policies and procedures to provide dedicated advocacy on behalf of clients and internal stakeholders, handling seller issues and resolving bottlenecks directly through Amazon Seller Support, ensuring smooth and compliant operations on the platform.
Key Responsibilities:
- Prepare content for submission to Amazon using internal processes to generate Inventory flat files.
- Submit content through Amazon Seller Central’s Manage Inventory interface using established internal processes to ensure all product data is accurate, complete and up-to-date.
- Submit category-specific updates to the Amazon marketplace using Inventory Flat Files.
- Under the direction of the team lead, submit cases to resolve any issues that may arise during the content publication process. Meet or exceed the expected volume of approximately 125 cases submitted post-training.
- Escalate cases to Strategic Account Services (Issue Resolution team).
- Assist with submissions and issue resolution via partner-owned Seller Central accounts.
- Communicate regularly with project stakeholders and segment leaders, and keep projects updated to ensure tasks are being completed by their assigned deadlines.
- Monitor submissions and provide thorough updates in our project management software.
- Maintain an internal tracking system used to track live submissions.
- Stay up-to-date with Amazon's product data management and syndication policies, and communicate any changes or updates to internal teams and external partners.
