MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 130 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.
A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry.
We’re looking for an experienced Director, Account Management to join the MealSuite team. Reporting directly to the SVP of Sales & Revenue, you’ll play a pivotal role in shaping and scaling our customer experience strategy - establishing the processes, standards, and culture that will ensure every customer journey is seamless, impactful, and aligned with our mission to deliver exceptional value.
A day in the life as Director, Account Management:
- Lead and mentor the AM Team to perform as a high performance team, resulting in achieving or exceeding account targets. Support TA activities, training, performance management of AM team
- Establish and execute strategies to retain and grow existing customer accounts. Forecast revenue from accounts and contribute to strategy planning.
- Partner with Marketing, Customer Success, Partner and Product teams to ensure a seamless customer experience
- Analyze performance metrics and implement processes to improve account management efficiency and reporting.
- Serve as an escalation point for key clients to resolve issues and ensure satisfaction
If the below describe your knowledge, experience and character, this role could be for you:
- I gained my knowledge through formal education (Bachelor’s or MBA in Business, Technology, or related fields), 10+ years of direct experience in, sales, SaaS, and leadership roles in global customer service organizations including an additional 5+ years of direct experience with leading and managing a team.
- I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and other international locations if required for role).
- I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate.
More to love about working at MealSuite:
- We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here.
- We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve.
- We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry.
- We take care of our employees too! Here are just a few of the great things we offer:
- Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can bring their best every day.
- Health benefits – this includes medical, dental, and vision options, life & disability insurance, paid maternity and parental leave, and an on-site gym (Dallas) and access to Teladoc (Cambridge).
- Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
- Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.
- An inclusive workplace – women account for 53% of our employees and 58% of people leaders.
- Participation in our equity program – we are committed to helping you plan for your future!
- Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.
- Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers.
This role will require you to work in our office located in Dallas, Texas 2 days a week. More than an hour away from the office location? Apply anyway, and we can talk through your options!
Have we got your attention? Great! Here’s what’s next:
Apply today with your resume and answers to our application questions.
We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better. We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person. If there’s a delay in our response, please don’t think we’ve forgotten about you. We may be taking our time to thoroughly review each candidate before deciding who to interview.
We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact [email protected].
