German Speaking Support Agent For Airline - Work In Athens - 3500 Euro bonus

Mercier Consultancy MD is thrilled to present an exciting opportunity for a German Speaking Support Agent to join our team for a prestigious airline based in Athens. This position not only offers a competitive salary but also includes a remarkable €3500 bonus. As a German Speaking Support Agent, you will be tasked with providing exceptional support to our German-speaking customers, ensuring their travel needs are met with utmost care and professionalism.

Key Responsibilities

• Offer outstanding customer service to German-speaking clients through various channels including phone, email, and live chat.
• Assist customers with inquiries regarding flight bookings, cancellations, and scheduling changes.
• Resolve customer issues and complaints in a timely and effective manner to ensure satisfaction.
• Maintain accurate records of customer interactions and inquiries within our CRM system.
• Work closely with other departments to ensure that customer needs and contractual obligations are met.
• Stay updated on airline policies, promotional offers, and travel regulations to provide correct information to customers.

Requirements

• Fluency in German (both written and spoken) is required; proficiency in English is preferred.
• Prior experience in customer service, ideally in the airline or travel sector.
• Strong communication skills with a customer-centric approach.
• Able to handle multiple inquiries and prioritize tasks effectively in a fast-paced environment.
• Experience with CRM systems and travel booking tools is advantageous.
• Positive attitude and a proactive approach to problem resolution.
• Willingness to work in a dynamic environment in Athens.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...