Mercier Consultancy MD is looking for a dynamic Italian Speaking Customer Agent to join our team in Greece, providing support for a leading FinTech company. If you are passionate about finance and technology, and love helping people, this is the perfect opportunity for you. As a Customer Agent, you will assist our Italian-speaking clients with inquiries regarding our financial products and services, ensuring they have a seamless experience.
Key Responsibilities
- Deliver exceptional customer support in Italian through various communication channels including phone, email, and chat.
- Guide customers through financial service inquiries, product features, and technical assistance.
- Maintain accurate records of customer interactions in our CRM system.
- Effectively resolve customer issues while striving for high satisfaction rates.
- Collaborate with cross-functional teams to enhance customer experience and process efficiency.
- Stay informed of industry trends and regulatory changes in the FinTech landscape.
Requirements
- Fluency in Italian (spoken and written) is mandatory; knowledge of English is advantageous.
- Experience in customer service, particularly within the FinTech or financial sector, is preferred.
- Excellent communication skills with a customer-centric approach.
- Ability to work efficiently in a fast-paced environment and manage multiple tasks.
- Familiarity with financial terms, products, and CRM systems is a plus.
- Competence in using computer applications and online communication tools.
- Proactive problem-solving skills and a friendly attitude toward clients.
Benefits
- Competitive Monthly Salary
- Fully Paid Training
- Fully Paid Relocation Package
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
