Company Overview
Mesa is on a mission to make homeownership more affordable and rewarding. Led by a world-class team of repeat founders and fintech operators from Uber, Amex, Robinhood, Capital One, Bilt Rewards, Cash App, Square, Zillow, LendingTree, and Spotify, they are creating the homeowner membership category. Their platform gives real value back to consumers for the $6T in annual homeownership spend.Homeowner membership offers exclusive benefits and rewards across mortgage originations, mortgage payments, warranty, insurance, HELOC, and more. Mesa is bringing credit card style membership to every financial product for your home.
About the Role
We’re looking for a strategic and relationship-driven Partner Success Manager to lead our rewards partnerships (benefits and redemptions). This person will play a critical role in growing and deepening our partner ecosystem, ensuring our partners see value from Mesa while continuously improving the member experience.
You’ll be the face of Mesa to a portfolio of top-tier brands—owning partner health, reporting, optimization, and growth. From presenting insights in QBRs to collaborating on new offers and launches, you’ll be essential in making our partner programs best-in-class.
How You’ll Make an Impact
Account Management & Optimization
- Own day-to-day relationships with Mesa’s rewards partners (e.g., travel, home improvement, grocery, home services, and other categories)
- Act as the strategic advisor and main point of contact across assigned accounts
- Develop and deliver QBRs and ongoing performance recaps with actionable insights
- Monitor and analyze performance data to optimize redemption experience and ROI for partners
Growth & Upsell
- Identify opportunities to expand the partnership scope (e.g., bonus point campaigns, co-marketing, new features)
- Collaborate cross-functionally with marketing, product, and analytics to bring upsell ideas to life
- Pitch new pilots and seasonal promotions to drive mutual growth
Partner Experience
- Ensure seamless onboarding, benefit launches, and campaign execution
- Proactively flag and resolve any issues related to redemption flow, reporting, or customer experience
- Champion partner feedback internally to improve tools, reporting, and Mesa’s overall value proposition
Strategic Planning
- Contribute to the long-term vision for partner success—developing frameworks and best practices
- Work closely with the partnerships and product teams to help shape reward strategy and partner roadmap
- Stay ahead of industry trends in loyalty, rewards, and partner marketing
Requirements
- 4–6 years of experience in customer success, account management, or strategic partnerships
- Background in loyalty, fintech, or consumer tech preferred
- Data-fluent: comfortable using dashboards and spreadsheets to drive insights and tell a story
- Exceptional communicator and relationship builder—able to influence and manage stakeholders
- Organized, proactive, and comfortable working in a fast-paced, early-stage environment
- Passionate about consumer experience and creating delightful, high-impact partner programs
Benefits:
- Competitive compensation, including meaningful equity
- Best in class health, dental, and vision insurance
- 401(k) plan
- Unlimited vacation policy
Location: This is a hybrid role, requiring four days per week in one of our offices in San Francisco, CA; New York, NY; or Austin, TX
To Apply: Principals only. But seriously, no recruiters.
