Senior Customer Success Manager
•Walkme· 5h
🎧 Support⏰ Full-time🎯 Lead / Principal🇮🇱 Tel Aviv, Israel
5h ago
Methods·7 days ago
Methods is recruiting an Onboarding and Security/Vetting Officer to join our team on a permanent basis in our London office with remote working as feasible.
Methods Business and Digital Technology Limited
Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Our mission is to help safeguard public-facing services and apply digital thinking to make sure the future of our public services is centred around our citizens.
At Methods we believe in working with a human touch which sets us apart from other consultancies, system integrators and software houses. We do not focus solely on profits or targets; we have a customer-centric value system and focus on doing what is right for our clients.
We passionately support our clients in the success of their projects and work collaboratively in teams to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.
Methods is currently recruiting for an Onboarding and Security Officer to join our team on a permanent basis working on a hybrid basis between our London office and remote working.
The Onboarding and Security Officer will be expected to work as part of the Group Compliance and Security Team. They will support and administer Methods and its associated businesses onboarding and offboarding off all permanent staff, contractors, and associates.
The ideal candidate will have demonstratable experience of security vetting for UK HMG along with general business administration. In addition they should also have excellent interpersonal skills to communicate across the business and with clients and associates.
In close coordination with Talent Acquisition and Recruiters they are responsible for the smooth onboarding and offboarding of resources. They will represent Group as one of the first contact points at the onboarding phase, offering a smooth onboarding experience that is welcoming and professional setting up new starters for the journey ahead.
Key Tasks:
• Onboarding
• Offboarding
• SC and Vetting Management
• Offboarding all staff, contractors, and associates; this will include the deactivation of Security Clearances
• Initiate onboarding checks and Security Clearance (DBS, BPSS, SC, etc.) for all staff, contractors, and associates ensuring they are completed in the correct time frame to begin work. Checking documentation, ID and Right to Work, references and managing DBS checks.
• Ensure adherence with GOVS007 and HMG SPF requirements.
• Manage the tracking of clearances at all levels, including transfer of security clearance between Government departments or other companies.
• Gather information and appropriately store in the correct systems and tools, updating Salesforce with relevant details for each individual, supplier, and client kept up to date.
• Recording and tracking information for new and current clearances against current supplier records ensuring new certificates or vetting renewals are requested in timely manner.
• Responsibility for the filing and documentation for security related documents.
• Communicate effectively forming positive relationships with stakeholders, liaising with project and account managers when people will be cleared to work.
• Communicate with suppliers and clients about status of clearances and onboarding.
• Issue security clearance confirmation letters and administer SC Aftercare requirements. Including Changes of Circumstances and Overseas Travel Briefings
• Administer travel briefings to colleagues.
• Will assist with internal and external Auditing support and Non-conformance, logging material and contribute to wider site audits in support of client and Government Audits. This includes support for the businesses certifications.
• Will record all security incidents and assist in their investigation and reporting.
• Responsible for following processes for secure storage of Company Sensitive and Protectively Marked material ensuring that material is appropriately stored in the correct systems and tools, updating Salesforce with relevant details for each individual, supplier, and client kept up to date.
• Responsible for effectively delivering security awareness advice to programme teams and senior management.
• Opportunity to contribute to the compilation and updating of new employee security induction material, creating security policies and procedures to meet corporate and regulatory requirements.
• Liaise with the Security Business Partner & Group Security Controller with any queries or complex issues.
• Any other reasonable requests from management aligned to security related matters.
Essential Skills and Experience:
• Ability to prioritise workloads - often urgent clearances which will need to be dealt with immediately and will dominate a day.
• Flexible attitude with the ability to work under pressure
• Impecable organisational and administration skills with a keen attention to detail
• The ability to prioritise incoming tasks and carry them out in a time conscious manner.
• Excellent communication skills; articulate with a high level of verbal and written English.
• Good understanding of MS Office (Word, Excel, PowerPoint, Outlook)
• Able to work both independently and in a team
Desirable Skills & Experience:
• Experience with Salesforce
• An interest in Information Security and Vetting
• Knowledge of recruitment administration
This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected . Details of this will be discussed with you at interview.
Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.
By joining us you can expect
As well as this, we offer:
Development access to LinkedIn Learning, a management development programme and training
Wellness 24/7 Confidential employee assistance programme
Social - office parties, pizza Friday and commitment to charitable causes
Time off 25 days a year
Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
Discretionary Company Bonus based on company and individual performance
Life Assurance of 4 times base salary
Private Medical Insurance which is non-contributory (spouse and dependants included)
Worldwide Travel Insurance which is non-contributory (spouse and dependants included)
Benefits Platform offering various retail and leisure discounts