- Coordinate with country stakeholders and build trusted relationships
- Prioritize and address requests, incidents, and technical issues, including conducting root cause analysis where appropriate.
- Support software rollouts, testing, and post-installation troubleshooting.
- Perform SQL database and OS maintenance, install POS (Point of Sale) applications, and manage software distribution via SCCM.
- Serve as the primary point of contact for cross-functional teams, collaborating to maintain clear communication and thorough documentation.
- Lead crisis and incident management, keeping stakeholders informed and driving quick resolutions.
- Maintain service documentation, operational runbooks, and knowledge base articles.
- Ensure service reliability by tracking SLAs, reporting service KPIs, and driving corrective actions.
- Take turns (with other SDM colleagues) to offer SLS OnCall support for OPS team.
- Educational background in Computer Science or similar field.
- Solid SQL and OS management skills; SCCM experience. POS system knowledge a plus.
- Very good communication, stakeholder management, and organizational skills.
- Problem-solving attitude and attention to detail.
- Collaborative personality, with a strong commitment to continuous learning and knowledge sharing.
- Very good fluency in English (written and verbal).
- Nice to have: Basic HW Networking, Power Shell, CMD, AD Group Policy.
What we offer at METRO.digital?
- Hybrid and agile work: thrive in a flexible, multicultural environment.
At METRO.digital, we promote work-life balance through a hybrid working model. You’ll be part of self-organizing, multicultural teams that collaborate in an agile setup.
- People development: when you grow so do we!
We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation ... it´s time to upskill your career.
- Support with individual solutions: we are people-caring!
We offer support whenever you need it - at every stage of your professional journey.
Want to know more about all our benefits? Discover more here.
If you enjoy blending technical troubleshooting with coordination and communication, we’d love to hear from you!
Position grade within our career framework: Service Manager SM2 (Md5).
