We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.
At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.
And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.
About the role
As the Group Experience Design Manager, AI & Content, you’ll lead how intelligence and language come to life across MYOB’s product ecosystem. You’ll shape how customers see, feel, and trust AI — defining the patterns, systems, and narratives that make our experiences intelligent, human, and distinctly MYOB.
You’ll guide a cross-disciplinary team spanning AI experience design, UX writing, and conversational design, elevating both visual and verbal craft. As a key conduit between Product, Brand, and Design Systems, you’ll ensure our AI and content strategies are expressed with clarity, cohesion, and purpose. You’ll partner closely with design and product leaders to drive our AI-first experience strategy, explore next-generation interfaces and agentic workflows, and build confidence in AI-augmented design across the business.
The skills you'll need
- Proven experience leading complex, cross-functional work from discovery through to delivery.
- Proven experience designing or leading AI-powered product experiences.
- Deep expertise in content design, UX writing, or conversational interfaces — understanding how language builds trust with AI.
- Strong interaction, visual, and systems design skills, with proficiency in modern prototyping tools (e.g., Figma, V0, Diagram, Framer).
- Experience guiding or contributing to design systems and component libraries at scale.
- Ability to translate customer insight, behavioral understanding, and data into clear experience strategies and value creation.
- Comfort working in ambiguity and aligning diverse collaborators across Product, Engineering, Brand, and Data.
- Exceptional storytelling and communication skills — able to make complex ideas simple, tangible, and inspiring.
- Curiosity and optimism for AI, agents, automation, adaptive interfaces, and the evolving relationship between human behavior and intelligent systems.
Our Culture & Benefits
At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
🟣Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events
🟣Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers
🟣Benefit from our partnership with Sonder, which supports the wellbeing of our team members
🟣Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance
🟣Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more
🟣Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.
Love the sound of MYOB and this role but don’t tick every single box in this ad? Apply anyway! Studies show that women and underrepresented groups often hold back if they don’t meet every requirement — but we want to hear from you.
We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.
