Flare is a leading provider of advanced benefits and onboarding solutions designed for the modern workplace. Backed by MYOB and serving over one million employees nationally, we're a fast-growing, diverse team of 100+ employees on a mission to make the world of work better, easier, and more beneficial for everyone.
About The Role
As a Sales Technology Enablement Specialist, you’ll work closely with our Sales teams to understand their processes, challenges, and opportunities for improvement. Reporting into the Head of Information Technology, you’ll act as a trusted partner to identify, scope, and implement tooling and workflow improvements that drive efficiency and reduce friction in the sales process.
You’ll work side-by-side with technology specialists in managing our Salesforce and Genesys environments to translate business needs into clear technical requirements and helping implement automation across the sales technology stack. You’ll also be empowered to evaluate new solutions and enhancements that boost productivity and simplify operations for our Sales teams.
What You'll Be Doing
- Partner with Sales leadership and team members to understand daily workflows, struggles, and improvement opportunities.
- Translate business requirements into actionable technical specifications for Salesforce, Genesys, DocuSign and other sales tools.
- Identify automation opportunities to reduce manual processes, especially in areas like contract management, identity workflows, and customer engagement.
- Collaborate with internal engineers and external vendors to evaluate and implement new sales technology solutions.
- Be responsible for the sales tooling backlog and prioritise improvements in partnership with Sales, IT, and other interested parties.
- Support minor configuration, or testing where appropriate across the sales technology ecosystem.
- Champion data quality and consistent processes to enable better reporting and forecasting.
- Provide guidance and training to Sales team members and help them make the most of the tools available.
- Support the Sales team during the pre-sales process by providing technical guidance, answering platform-related questions, and ensuring confidence in our communication systems and capabilities.
Desired Skills & Experience
Salesforce (Core CRM) or similar platform
- Familiarity with Salesforce Sales Cloud features (e.g. Leads, Opportunities, Accounts, Tasks)
- Understanding of custom objects, fields, Flows, and basic automation
- Ability to create reports and dashboards
- Basic knowledge of Apex or SOQL is a plus (not required but advantageous for understanding dev team outputs)
Genesys Cloud (or similar Contact Centre Platform)
- Understanding of call flows, agent routing, queue management, and reporting
- Knowledge of how to integrate Genesys with CRM systems (e.g., Salesforce CTI integration)
Our Culture & Benefits
Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
🟣Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events
🟣Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers
🟣Benefit from our partnership with Sonder, which supports the wellbeing of our team members
🟣Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance
🟣Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more
🟣Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.
Love the sound of MYOB and this role but don’t tick every single box in this ad? Apply anyway! Studies show that women and underrepresented groups often hold back if they don’t meet every requirement — but we want to hear from you.
We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.
