Engineering Manager (Guest Platform CRM)

This will be a remote role to start, with plans to transition to hybrid in-office 2x/week located in downtown Toronto.

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the Team

The Guest Platform team, within the Hospitality line of business, is the backbone of our CRM system. We build and operate the scalable, reliable backend systems for the guest-centric workflows in our restaurant product. Our mission is to empower restaurants with analytics and insights about their guests, enabling them to make smarter decisions and provide an elevated hospitality experience.

We’re looking for an Engineering Manager to oversee our Guest Platform team. As an Engineering Manager, you will be responsible for the team's technical vision, strategy, execution, and the growth of our talented senior and principal product engineers and bridge the gap between product engineering and data engineering.

You will partner closely with leaders in Product, Design, Data Engineering, Data Science, and other engineering groups to translate complex business needs into scalable and forward-looking systems. This is a high-impact role where you will define the future of analytical products in the Hospitality LOB at OpenTable, driving technical strategy and fostering a culture of innovation and excellence.

Our data platform is built on a modern, cloud-native stack. While experience with our exact tools isn't required, a strong background in similar technologies is essential. Our ecosystem includes technologies for data ingestion (CDC and Kafka), processing (Spark), storage (Databricks/S3), and orchestration (Airflow). We work closely with the Data engineering systems primarily using Python and SQL, and our product-facing backend applications are built on Java/Spring that run on an on-prem Kubernetes cluster. We use MongoDB, and ElasticSearch as our primary operational data store.

You’ll be responsible for:

• Managing the outcomes and quality of the engineering team consisting of frontend and backend engineers
• Continuously improving our processes using your experience and expertise
• Providing development updates to stakeholders within and outside of the team
• Growing engineers through feedback, mentoring and coaching
• Building a scalable backend architecture that’ll power our CDP and CRM offerings, with focus on analytical systems
• Forming a strategic partnership with Product and Design to deliver excellent outcomes for our customers and business

You’ll fit right in if:

• You have an empathetic mindset and enjoy working with developers, designers and product owners of all career levels
• You are growth-oriented, driven and care with continuous improvement
• You have a strong software engineering background, typically with 5+ years of hands-on experience on scalable backend applications, preferably data-intensive systems, and have recently moved into a leadership role or are ready to do so.
• You have proven experience in mentoring engineers and leading technical projects, and you are looking to grow as an engineering manager.
• You bring a strong sense of ownership and accountability to your work
• You’re comfortable architecting systems end to end, and managing full-stack teams
• You have driven successful projects from technical planning all the way to production
• You are proficient in communicating with technical and non-technical stakeholders alike, and see communication as the cornerstone of building sustainable teams
• You are product-minded and leverage your engineering expertise to actively influence product and design roadmaps.

Benefits and Perks:

• Generous paid vacation + time off for your birthday
• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Paid volunteer time
• Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Private health and dental insurance
• Life and Disability insurance

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this Toronto, Canada based role is $130,000-$160,000 CAD.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.