General Manager, Practitioners

Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA’s world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes.

Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We’re still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That’s why, we’re looking for ambitious people like yourself to join the team.

As a key member of the Customer and Commercial Leadership Team, this role leads and holds overall accountability for PEXA’s Group Practitioner function. Developing strong relationships across the industry with key partners and peak bodies as well as our key Practitioner Customer base. You are a strong influencer and advocate for this customer segment having proven industry knowledge and experience.

On a day-to-day basis, you’ll be responsible for:

Act as a Key external representative at conferences, events and speaking engagements, external messaging and communications to elevate PEXA's brand and reputation. This responsibility forms a significant part of the role, and we are seeking someone who is a recognised thought leader and subject-matter expert in property law and e-conveyancing who has a deep understanding of the property lodgment and settlement process.

Drive strategic contribution across the Customer & Commercial Leadership Team, champion a high-performance and customer-centric culture, and build capability across people and systems focusing on continuous improvement.

Develop and deliver the Practitioner segment strategy, grounded in deep market and customer insight, to achieve growth targets, expand product adoption and strengthen PEXA’s market position.

Create and nurture strong partnerships with key Practitioner groups, major customers and governing bodies, proactively anticipating needs and driving advocacy for PEXA across the sector.

Lead growth initiatives, manage sales pipelines, oversee contract delivery, and ensure commercial, legal and operational requirements are met while maintaining budget discipline.

Work closely with product, technology and operational teams to resolve customer issues, improve service delivery, and ensure Practitioner needs are embedded across PEXA’s design and development processes.

Strong subject matter knowledge of the Australian Practitioner market (Lawyers, Solicitors, Conveyancers), including how these businesses operate and make decisions, along with experience facilitating workshops and engaging across regulatory, government and legal sectors.

Exceptional relationship management and stakeholder engagement skills, with the ability to influence at all levels, communicate succinctly, manage change, and build trust internally and externally.

Proven ability to lead diverse, geographically dispersed teams; contribute to executive and board-level decision making; set OKRs and growth targets; and drive strategic planning in a scaling organisation.

Demonstrated success developing and executing revenue and growth plans, analysing trends, solving complex problems, promoting new concepts, and delivering measurable business results.

Strong analytical capability, experience in account management or sales leadership, ability to translate insights into targeted solutions, facilitate project outcomes, and ensure customers receive high-quality engagement.

If you think you have the required skills, an appetite to learn and would be a great fit, we’d love to hear from you – even if you don’t tick all the boxes. At PEXA we support your growth and help you discover your full potential.

• Quarterly wellness days to recharge

• Four weeks workcation per year - work from an approved country

• Take the opportunity to purchase up to four weeks additional annual leave per year

• Learn from the best and upskill with PEXA Academy certifications and grow your career

At PEXA we want you to embrace your best self each day, creating an environment where everyone can contribute and participate, so that every person can reach their full potential. We want our people to feel equally valued, supported and celebrated. With market-leading benefits that make a difference, we’re committed to supporting individuals, families and carers. Your culture, gender, sexual orientation, language and other attributes make you unique! We couldn't be prouder to have a team that reflects the richness of our wider community.

We're a proudCircle Back Initiative Employer and commit to responding to every applicant.

A career at PEXA is exciting, challenging and rewarding, and we’re always on the lookout for talented individuals to join the team. You can learn more about life at PEXA on our website and social channels too.