Hi, we’re PEXA!
We know you’ll Google us before applying, so let’s keep this brief. PEXA revolutionised the way that property is settled in Australia, turning a paper-based process into a digital one. Our solution is a world-first, with over 500 people across Australia and an expanding international team, we’re helping 20,000+ families into their homes each week.
We’re passionate about solving problems for our customers – always striving to set the standard for how property is bought and sold. Being awarded as one of the best places to work in Australia is a recognition of our culture and commitment to innovation, customers and our community.
We’re growing fast, that is where you come in.
We believe our success in Australia is worth sharing and that our proven technology will advance how the UK buys and sells homes.
Establishing ourselves within the UK in late 2020, we are committed to collaborating with lawyers, conveyancers, lenders, government and the property industry, to set the new standard for both remortgages and buying and selling property.
Why become a PEXArian?
Great question! Being a PEXArian is so much more than just a job. We’re a passionate, motivated and unashamedly enthusiastic bunch at PEXA – we love what we do and we’re proud to admit it! Creating brilliant experiences for our members and their clients wouldn’t be possible without ensuring we deliver an exceptional employee experience.
Here’s a snapshot of what your life at PEXA could look like:
Your growth:
We encourage you to hit your personal and professional learning and development goals with our tailored programs and tools.
Your wellness:
We care about your holistic wellbeing
Your work/life blend:
We know that work is just one aspect of your life – we want to help you create your ideal work/life blend, rather than squeezing in life around work.
As a Workplace Technology Engineer at PEXA UK you will play a key role in maintaining, enhancing and supporting our modern digital workplace environment. You will work closely with the Lead Workplace Technology Engineer and a small, agile team managing Microsoft-based end-user services and integrated collaboration platforms.
This role combines strong hands-on technical capability with day-to-day operational ownership. You will be responsible for ensuring that systems are secure, stable, compliant, and optimized for user productivity and experience.
You will be the technical contact for implementation and support activities, contributing to projects when required.
Key Responsibilities
Technical Operations & Support
- Provide second and third line technical support for end-user services and collaboration platforms, including Microsoft 365, Intune, Entra ID, and Azure Virtual Desktop (AVD), under the guidance of senior engineers.
- Assist with incident resolution and troubleshooting across endpoints, identity, and collaboration tools, escalating complex issues as required.
- Support device provisioning, configuration, and lifecycle management using Apple Business Manager, Windows Autopilot, Intune, and ServiceNow.
- Assist with routine device compliance tasks, including patching, updates, and configuration checks.
- Support endpoint security tooling such as Palo Alto Global Protect VPN, Cortex XDR, BitLocker, and Conditional Access policies.
- Help administer and support collaboration and productivity platforms including Slack, Zoom, Miro, Exchange Online, SharePoint, and OneDrive.
- Support hardware logistics, including device setup, asset tagging, replacements, and secure disposal processes.
- Contribute to the creation and upkeep of user guides, FAQs, and basic technical documentation.
Automation & Integration
- Support the configuration and maintenance of Entra ID, Intune, and hybrid Active Directory environments under supervision.
- Assist with integrating Microsoft 365 services with third-party SaaS platforms such as Okta, Zoom, Jira, and ServiceNow.
- Learn and contribute to automation and scripting tasks (e.g. PowerShell or Microsoft Graph) for user provisioning, reporting, and routine maintenance.
- Participate in testing and piloting new Microsoft 365 and endpoint management features before wider rollout.
Governance, Compliance & Documentation
- Follow established governance, security, and compliance standards for workplace technologies.
- Assist in maintaining technical documentation, SOPs, and runbooks, ensuring they remain accurate and up to date.
- Support identity and access management processes, including MFA, Conditional Access, and user lifecycle tasks.
Collaboration & Project Delivery
- Work closely with Senior and Lead Workplace Technology Engineers on operational tasks and project delivery.
- Collaborate with the IT Support function to ensure smooth handover, escalation, and resolution of incidents.
- Participate in regional and global workplace technology initiatives, gaining exposure to best practices and standards.
- Support hybrid meeting room technology, office AV equipment, and end-user hardware setups as part of the workplace experience.
Key Technologies & Tools
- Microsoft Ecosystem: Entra ID (Azure AD), Intune, Autopilot, Windows 11, AVD, M365 (Exchange, SharePoint, OneDrive, Teams)
- Legacy Systems: On-prem AD, Group Policy, Hybrid Identity
- Third-Party & Integrations: Okta, Clearskye, ServiceNow, Jira, Zoom, Miro, HiBob, Slack
- Security & Compliance: Palo Alto Global Protect VPN, Cortex XDR, BitLocker, Conditional Access, Airlock, PIM
- Workplace Tech: Door access systems, CCTV, AV meeting equipment, printers, docking stations
Skills & Experience Required
Essential
- Proven hands-on experience managing Microsoft 365 and Intune environments at scale.
- Knowledge of Windows Autopilot, Entra ID, Conditional Access, and AVD management.
- Proficient in troubleshooting across endpoint, network, and identity layers.
- Experience managing hybrid AD and Entra ID environments, including GPO and directory sync.
- Working familiarity with third-party integrations and SaaS workplace applications.
- Documentation, problem-solving, and communication skills.
Desirable
- Exposure to identity governance solutions such as Clearskye or Okta.
- Experience supporting hybrid workplace or device modernisation initiatives.
- Knowledge of ITIL-aligned service management and change control processes.
Key Success Measures
- Platform stability and compliance
- Successful automation rollouts
- Reduced support volume from engineering initiatives
- Improved digital employee experience metrics
Sounds like you?
We at PEXA are ready so if this role sounds like you apply today.
To be conducted as part of post offer employment checks:
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at [Cifas].
GDPR Compliance
Digital Completion UK Limited (trading name “PEXA”), Optima Legal Services Limited (trading name "Optima Legal") and Smoove Limited (a holding company which comprises of the following wholly owned trading Subsidiary companies: United Legal Services Limited, United Home Services Limited, Legal-Eye Limited, and Amity Law Limited) are all owned directly by DigCom UK Holdings Limited, which is a wholly owned Subsidiary of PEXA Group Limited in Australia (ACN 140 677 792; ASX: PXA) (referred to collectively as “PEXA Group”).
When we process your applicant personal data for recruitment purposes, we do so as a controller. If as part of the recruitment process, we share your personal data with another company within the PEXA Group, that company may process your personal data as either an independent controller or, in certain circumstances, a joint controller. By applying for this role, you consent to us processing your personal data in accordance with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, and further information can be found in our privacy notice https://pexa.co.uk/applicant-policy/.
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