Technical Account Manager(Remote)
•Levelai· 3h
💼 Sales⏰ Full-time📈 Mid Level🇮🇳 Noida, India
3h ago
Ping Identity·about 7 hours ago
About Ping Identity:
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.
Renewal Account Manager
The Renewal Account Manager (RAM) owns the end-to-end renewal process, from initial outreach to contract execution, for a large portfolio of Subscription and SaaS renewals within an assigned territory. This individual will directly engage with customers and resellers to maximize renewal value, ensure on-time renewals, and minimize customer churn. The RAM will work closely with the Sales and Customer Success teams to identify expansion through upsells and cross-sells. This position reports directly to the Renewals Director (or Manager) for the region.
Key Responsibilities:
Portfolio Management: Oversee and manage the quarterly and annual renewal portfolio and quota for the designated territory.
Revenue Optimization: Maximize renewal value, renewal rates, on-time renewals and uncover growth opportunities during the renewal cycle by working closely with the sales team.
Risk Mitigation and Churn Reduction: Identify churn risks, develop strategies and execute "save plans" in collaboration with Account POD to mitigate churn and drive high renewal rates.
Customer Engagement: Engage customers a minimum of 120 days in advance of renewal. Build on-going customer cadence and relationships while ensuring high customer satisfaction.
Negotiation and Proposal Development: Develop and execute win-win negotiation strategies, prepare renewal quotes and proposals, and address customer questions and objections.
Operational Excellence: Maintain accurate renewal forecasts in Salesforce ensuring opportunity, quote, close plans are accurate, up-to-date, and compliant with internal policies and practices.
Cross-Functional Collaboration: Work effectively with cross-functional teams, including Sales, Customer Success, Finance, and Legal.
Product Knowledge: Develop an understanding of the software product, its use cases, licensing models to articulate the value proposition effectively to customers.
Qualifications
Minimum of four (4) years of renewal sales experience in a Software (ideally SaaS) company.
Demonstrated ability to effectively communicate (verbal and written) with C-Level contacts.
Strong time management and organizational skills
Assertive self-starter comfortable working in a fast-paced, dynamic environment.
Possess a collaborative spirit and the ability to work effectively with others as part of a broader, cross-functional team.
Experience using Microsoft Office or Google Apps (e.g. Microsoft Excel or Google Sheets).
Education
A four-year degree in Business or equivalent professional experience.
Salary Range: $60,900–$74,000 base salary + variable bonus
In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.
Here are just a few of the things that make Ping special:
Our Benefits:
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.