Position Overview
The Retail Sales Trainer – Telecommunications is responsible for developing and delivering comprehensive training programs to enhance the technical, sales, and customer service skills of employees across the organization. This role ensures that staff are equipped with the latest knowledge of telecommunications products, technologies, and compliance standards, driving operational excellence and customer satisfaction.
Pay Range: $70,000 to $75,000
Job Type: Full Time
Key Responsibilities
Training Design & Delivery
- Develop and facilitate engaging training sessions for frontline employees, technicians, sales teams, and customer service representatives.
- Create training materials, manuals, e-learning modules, and job aids aligned with company standards and telecom technologies.
- Conduct both classroom and virtual training using interactive methods to ensure knowledge retention.
Program Development & Evaluation
- Collaborate with department leaders to identify performance gaps and training needs in network operations, customer care, and product knowledge.
- Design structured onboarding programs for new hires in sales, support, and field service roles.
- Evaluate training effectiveness through assessments, KPIs, and post-training performance metrics; revise programs based on data and feedback.
Industry & Compliance Training
- Ensure training content reflects current telecommunications regulations, data privacy requirements, and safety protocols.
- Provide ongoing education on new product launches, service packages, and emerging technologies
Collaboration & Continuous Improvement
- Partner with subject matter experts and product managers to maintain technical accuracy in all materials.
- Stay current with telecom trends, customer experience best practices, and learning technologies.
- Report training outcomes and ROI to leadership; recommend process and performance improvements.
Requirements
- Education: Bachelor’s degree in Telecommunications, Education, Human Resources, Organizational Development, or a related field.
- Experience: 3–5 years of experience in corporate or technical training, preferably within the telecommunications or technology sectors.
- Technical Knowledge: Familiarity with telecommunications systems, wireless and fiber networks, broadband, and related technologies.
- Skills:
- Exceptional facilitation and presentation skills (both in-person and virtual).
- Strong instructional design and curriculum development skills.
- Excellent verbal and written communication.
- Proficiency with Learning Management Systems (LMS) and e-learning tools (e.g., Articulate, Captivate, or Rise).
- Data-driven approach to evaluating training impact.
Preferred Qualifications
- Certification in Training & Development (ATD, CPTD, or equivalent).
- Experience designing training for telecom sales teams.
- Knowledge of adult learning principles, blended learning, and microlearning methods.
Core Competencies
- Technical Aptitude – Understands telecom products, systems, and network operations.
- Effective Communication – Simplifies complex information for diverse audiences.
- Collaboration – Works cross-functionally with HR, Operations and Sales teams.
- Adaptability – Adjusts content quickly to match new technologies or business goals.
- Results Orientation – Measures training success by employee performance and customer outcomes.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
