Senior Manager Operational Performance (m/f/d)

Why roadsurfer?

TEAM SPIRIT & TEAM EVENTS: Look forward to a collegial atmosphere with flat hierarchies, lots of fun and great team spirit, as well as regular team events such as joint sports sessions, pizza & beer evenings, etc.

FLEX WORK: You are flexible in terms of working hours. Our Flex Work Policy enables you to switch between office days and working remotely.

PERSONAL DEVELOPMENT: We support your personal and professional development through an individual Growth Plan and our Inhouse Academy.

CAMPER BUDGET: You get an annual camper budget to experience the #happyroadsurfing lifestyle for yourself.

JOB BIKE: Stay fit with our job bike offer.

DISCOUNTS: Use our Corporate Benefits Platform, the Travel Industry Card, and Family & Friends Discounts.

THE PLACE TO BE: Look forward to a beautiful, bright office with everything your heart desires, like table tennis and table football.

OFFICE DOGS: Dogs in the office are welcome.

In A Few Words:

• You come from a top-tier management consulting company or a strong operations background and you’re looking for a new challenge? Then you are at the right place!

• As a Senior Manager in the Operational Performance team, you’ll join an experienced and highly ambitious team within Operations. The team is leading improvements, innovation and automation for Operations and you will be leading initiatives to drive growth, profitability, and process efficiency across the business.

• In this role, you will balance creative problem solving with best operational practice to ensure scalable and high-impact solutions and successful project completion within a fast-growing scale-up.

The Role - Your Passion

• You drive key improvements in operational processes, ensuring they are prioritized and effectively implemented to meet business goals. Current areas we explore include the customer’s Station Experience, maintaining Fleet Health at its best level, and supporting regional managers for the best Station Performance.

• You do this by leading and coordinating project teams, ensuring seamless collaboration across departments: Customer, Stations, Data, Automation, Product, Damage teams, etc.

• You leverage data analysis to identify inefficiencies and develop innovative, effective solutions.

• You align project outcomes with business objectives while maintaining high standards of customer satisfaction and experience.

• You are curious to implement automated flows. AI at roadsurfer is now starting full speed, and we will train you to make you autonomous with our tools.

What You Need To Surf The Wave With Us

• You successfully completed a bachelor’s degree or master’s in business management or a related field.

• You have relevant experience in the conception and execution of projects, preferably within an operations or performance-improvement context.

• You have the ability to work effectively with people at all levels within an organization.

• You have an entrepreneurial mindset and a talent for disruptive and creative ideas.

• Finally, you bring excellent English skills (spoken and written); German is a plus.

Ready to surf?

We are looking forward to your application! If you have any questions, please drop a message to us via [email protected] and we will get back to you as soon as possible.

ABOUT #ROADSURFER

We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. The roadsurfer philosophy is simple: rent an RV, start your adventure, be happy. Come ride the wave with us!