Why join us?
We’re a global tech company, just not the kind you’re picturing.
Sure, we’ve got catered lunches, team events, cool merch, and yes... dogs in the office. But that’s not why people join.
Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do things here.”
People join because we’re building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We’ve got the scale and innovation you’d expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast .
The scale is big. But the ownership’s personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We’re not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI.
This is big tech impact, without the big tech ick. If that excites you more than it scares you, you’ll fit right in.
An exciting opportunity has arisen for a Senior Customer Success Manager (CSM) to join our team! You’ll drive success across some of our most strategic Enterprise customers. As a trusted advisor, you’ll ensure customers maximize the value of our platform, achieve measurable business outcomes, and expand their long-term partnership with SafetyCulture. We’re looking for someone who thrives on building deep relationships within complex, multi-site organisations and partnering closely with senior stakeholders to deliver tangible business impact.
How you will spend your time:
- Own and lead the success of a portfolio of strategic Enterprise customers, acting as their primary partner and advocate
- Build deep relationships with senior and executive stakeholders, aligning SafetyCulture’s platform to their strategic priorities
- Drive customer adoption, value realisation, and measurable outcomes across large, multi-site deployments
- Proactively manage retention and renewal outcomes by identifying risks early and executing clear success plans
- Identify and progress expansion opportunities in partnership with Sales, based on demonstrated value and customer maturity
- Use data, insights, and industry benchmarks to demonstrate ROI and guide customer decision-making
- Bring the voice of the customer into SafetyCulture, influencing product direction through structured feedback and industry insight
- Contribute to the creation of enterprise and industry-specific playbooks, case studies, and best-practice frameworks
About you:
- Proven experience managing large, strategic Enterprise accounts within complex, multi-stakeholder environments
- Comfortable engaging and influencing at senior executive and C-suite level
- Strong commercial acumen, with experience driving retention, renewals, and expansion within existing accounts
- Highly analytical, with the ability to translate data into clear insights and compelling business narratives
- Confident communicator and presenter, able to simplify complex concepts and drive alignment
- Curious, adaptable, and quick to develop deep understanding of new industries and operating models
- Proactive and outcomes driven, thriving in a fast paced, scaling SaaS environment
At SafetyCulture, we care about people through:
- Equity with high growth potential, and a competitive salary,
- Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;
- Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
You’ll Also Receive Other Perks Such As:
- In-house Culinary Crew serving up daily breakfast, lunch and snacks
- Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
- Quarterly celebrations and team events, including the annual Shiplt! global offsite
- Table tennis, board games, gym sessions, book club, and pet-friendly offices.
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK .
Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you.
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
