Customer Service & Office Administrative Assistant
Location: Remote (Outside US)
Hours: Full‑time, US time zone
Salary: $1,200 USD per month
What You’ll Do
- Handle inbound/outbound calls, email, and SMS via RingCentral; log clean notes in the CRM.
- Pre‑qualify leads, schedule estimates/installs, and send confirmations/reminders.
- Support sales: prepare/follow up on estimates; coordinate with operations and vendors.
- Run light AR/AP in QuickBooks Online: invoices, payments, weekly basic reconciliations.
- Permits: submit, track, close; keep tidy digital records.
- Update orders/contracts
- Produce simple status and metric reports; keep files up to date in Google/Microsoft.
Must‑Haves
- 2+ years in Customer Service / Office Admin / AR‑AP.
- Hands‑on QuickBooks Online (invoices, payments, reconciliation).
- RingCentral/VoIP: queues, transfers, VM, SMS.
- Disciplined CRM usage (JobNimbus/HubSpot or similar): clean data, notes & follow‑ups.
- English B2+ (spoken/written). Spanish fluent/advanced.
- Full‑time availability in US business hours.
- Professional remote setup: ≥ 50 Mbps internet, modern PC, (ideally) dual monitors, quality headset.
Nice to Have
- Permit workflows
- Inventory experience
- Background in construction, home services, or franchises.
- Intermediate Google Sheets/Excel.
Why Join
- Stable, long‑term role in a growing franchise network.
- Training on systems and processes; real impact on customer experience.
- Collaborative, service‑driven culture. Competitive compensation.
