Technical Support Specialist - Product Solutions

THE OPPORTUNITY

Silvus is seeking a Technical Support Specialist - Product Solutions who will report to the Director of Product Solutions. This role provides administrative and coordination support to Silvus’ Product Solutions team, working closely with multiple departments, including Sales, Marketing, Engineering, Research & Development, Product Support, and Production.

This position is based at Silvus Technologies’ headquarters in the heart of vibrant West Los Angeles, CA, and is on a hybrid schedule. A minimum of 3 days onsite per week is expected. On-site days are Mondays, Wednesdays, and Thursdays.

The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.

ROLE AND RESPONSIBILITIES

• Responsible for supporting the team in maintaining product entries in the Zoho CRM system, including, but not limited to, updating records, creating new entries, obsoleting products, etc.
• Create/Generate Zoho reports concerning product sales/shipments, development status, and similar reports as directed.
• Maintain/Update the expansive Confluence presence for products, including consolidating information, reorganizing for clarity and usefulness, removing outdated content, and adding new content with input from team members.
• Rebrand/Format data sheets, cable diagrams, and similar documents from manufacturing formats to customer-releasable formats.
• Support maintaining/updating our product catalog in partnership with the marketing team.
• Coordinate end-of-line product tracking internally and related product communications with sales and other departments.
• Support team email communications with other departments, vendors, and customers concerning inquiries, escalating them as necessary, and ensuring their timely follow-up and resolution.
• Assist with ad-hoc tasks assigned by team members/leads/managers to support the team as necessary.

REQUIRED QUALIFICATIONS

• A minimum of an Associate's degree is required.
• At least 2 years of relevant experience supporting a sales/products team in a technology-related or manufacturing field.
• Prior experience in a fast-paced office environment, with experience in meeting multiple deadlines.
• Highly proficient in Microsoft Office and Google Suite (Gmail/Outlook, Excel, Word, PowerPoint).
• Excellent and effective oral and written communication.
• Possess keen attention to detail, with the ability to be accurate, flexible, and reliable.
• NOTE - Must be a U.S. Person (U.S. Citizen, or U.S. Permanent Resident) due to clients under U.S. federal contracts.
• All employment is contingent upon the successful clearance of a background check and drug test.

PREFERRED KNOWLEDGE, SKILLS AND ABILITIES

• Bachelor’s degree in a technical or science-related field.
• Demonstrated critical thinking, initiative, and problem-solving capabilities.
• Accurately follow instructions with the ability to improvise in even the most ambiguous situations.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Office environment.
• Trade shows.
• Outdoor environment for demonstrations.
• Occasional exposure to heat, cold, and allergens while performing tests or demonstrations in the field.
• While performing the duties of this job, the employee is required to do the following:
  • Lift equipment up to 20 lbs.
  • Perform bending and reaching movements to place items on lower and higher shelves.
  • Kneeling or squatting to access lower shelves.
  • Walking/Moving in the labs.