ServiceNow Developer

Solution Manager/Director

About the role you’re considering

As a Solution Lead, you will be responsible for designing and articulating comprehensive solutions that meet client needs while optimising for cost-effectiveness and competitiveness. You will leverage your expertise in storytelling, presentation, and business communication to create compelling proposals. Your role will involve leading cross-functional teams, managing stakeholders, and ensuring the deliverability of solutions from conception to implementation.

Your role

•             Client-Centric Vision: Clearly articulate a client-centric vision using storytelling and advanced presentation skills.

•             Business Communication: Demonstrate concise and business-focused written communication and general writing skills.

•             Competitive Analysis: Understand competitive pressures on price and identify cost levers to deliver the most cost-effective and competitive solutions.

•             Solution Optimization: Maximize scoring and mitigate competitive advantage by optimizing the solution and response.

•             Internal Priorities: Understand and address internal priorities and governance.

•             Requirements Analysis: Undertake requirements analysis and translation to understand service components, standard service offerings, and potential gaps.

•             Leadership: Lead teams collaboratively to achieve shared outcomes and execute external and internal stakeholder management and communication.

•             Commercial Understanding: Possess detailed commercial understanding, including terms and conditions (T&Cs) and service schedules, as well as contractual drafting.

•             Financial Analysis: Conduct detailed price and cost analysis, including internal business case creation.

•             Coaching and mentoring: Undertake coaching, mentoring and people management of colleagues to develop skills and capabilities.

You can bring your whole self to work. striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.

Your skills and experience

•             Solution Leadership: Ability to lead a solution across different business units, including internal stakeholder management.

•             Solution Deliverability: Work with internal delivery teams to design and articulate solutions that are deliverable once signed.

•             Creativity: Think creatively to craft solutions that meet customer requirements and differentiate from competitors.

•             Portfolio Awareness: Apply the company’s portfolio to solutions, making it real and demonstrating our capability to deliver.

•             Emerging Technologies: Stay aware of the latest developments in emerging technology, automation, and AI, and bring insights and future benefits to new solutions.

•             Environmental Impact: Consider the environmental impact and sustainability of proposals.

•             Solution Pricing Strategy: Drive the solution pricing to a winning position, understanding cost levers and how to use them.

•             Client Business Case: Create and communicate client business cases and benefits realization, including financial analytics and modelling.

•             External Stakeholder Management: Manage external stakeholders and develop client intimacy through site visits, industry days, and client presentations.

•             Contract Management: Drive contract closure and transition from sales to delivery, including early life support and hyper-care phases.

•             Proven Experience: Demonstrated experience in solution architecture or a related role.

•             Strong Communication Skills: Excellent verbal and written communication skills.

•             Leadership Abilities: Proven ability to lead cross-functional teams and manage stakeholders.

•             Commercial Acumen: Strong understanding of commercial terms, conditions, and service schedules.

•             Analytical Skills: Proficiency in price and cost analysis, financial modelling, and business case creation.

•             Creative Thinking: Ability to think creatively and innovate solutions.

•             Technical Knowledge: Awareness of emerging technologies, automation, and AI

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

What does ‘Get The Future You Want’ mean for you?

Flexibility to work your way   

You will be encouraged to have a positive work-life balance.  Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.  All UK employees are eligible to request flexible working arrangements.

The following details apply to the positions:

Work Model:

• All positions will follow a hybrid work model: 3 days from the office (CFC) and 2 days from home.
• Work schedule is Monday to Friday.
• you must be willing to travel twice a year for short-term periods.

Flexibility and Shifts:

• you should be open to flexible working hours, as they will be involved in projects across different time zones (Europe, US). This may require working during late hours, but the company is flexible and allows hybrid or remote work during those times.

Candidates will be switching between various products and projects, potentially in the USA, UAE, or Europe. The company is flexible with regard to the hybrid work model but you must be informed that their working hours will be changing based on projects