Account Manager - Pisa
•Deliveroo· 22h
💼 Sales⏰ Full-time📈 Mid Level🇮🇹 Pisa, Italy
22h ago
Starling Bank·14 days ago
Starling Bank is the UK’s first and leading digital bank on a mission to fix banking with more than 3,000 people in our UK offices and 4 MILLION customers in the UK! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. Now we present… Engine by Starling.
Engine by Starling is Starling’s software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and over a year ago we split out as a separate business. We are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology.
This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success.
At Engine by Starling, our technologists are at our very heart and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!
The way to thrive and shine within Engine is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, and discovering to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.
Hybrid Working
We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of our Sydney office in the CBD, so that we're able to interact and collaborate in person.
About the Role
As a Technical Account Manager (TAM) at Engine, you will be at the forefront of our client relationships at the heart of our customer success organisation, serving as a trusted advisor and the primary technical point of contact. You will be instrumental in ensuring our clients maximise the value of our platform, achieve their business objectives, and receive exceptional support. This role is critical to the success and satisfaction of our clients, and you will work closely with our Technology, Delivery, and Product teams to foster strong, lasting partnerships.
As part of this role you will be required to participate in an On-Call rotation with the other Technical Account Managers to support our clients out of hours.
You can find out more about our TAM roles using this link here.
What you'll get to do:
Client Relationship Management (40%):
Strategic Planning and Communication (30%):
Technical Guidance and Support (20%):
Knowledge Management and Improvement (10%):
You don’t need to tick every box to apply - If you’re curious, technically capable, great with people and you enjoy untangling complex problems, we’d love to chat. Experience with SaaS, APIs or cloud platforms is helpful, but attitude, ownership and communication matter more to us than a perfect CV.
Interview Process
Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:
You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
Engine by Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.