Software Engineer II - Fulfillment

• Design, implement, and operate backend services and integrations that power the post-purchase fulfillment pipeline (barcode validation, mobile wallets, partner APIs, inventory reconciliation).
• Build fault-tolerant systems and async pipelines (queues/streaming) that scale for peak event traffic and ensure idempotent, reliable delivery.
• Own features end-to-end: requirements, architecture, implementation, tests, deployment, monitoring, and runbooks.
• Work cross-functionally with Product, Data, and QA, and with two distinct Operations partners: Active Support (AS), which owns the post-purchase customer experience and builds tools for fans and support agents; and Marketplace Operations (MOPS), which drives inventory quality and supply across events. Together, translate business goals into measurable engineering outcomes.
• Instrument services with robust observability: metrics, logs, distributed traces, and alerting to proactively detect and reduce fulfillment breakage.
• Participate in on-call rotations, drive incident response, and lead post-incident analysis with concrete remediation plans.
• Contribute to continuous improvement: performance tuning, load testing, CI/CD automation, and developer experience improvements.
• Mentor junior engineers and participate in design/code reviews to raise team standards.

We value engineers who don’t just ship features — they improve how we build. In this role you’ll be expected to both deliver and raise standards, including:

• Prioritize user experience, reliability, and measurable outcomes while actively raising the team’s technical bar.
• Identify technical debt and propose pragmatic remediation as part of your delivery.
• Champion engineering best practices: design docs, code quality, automated tests, CI/CD, observability, and performance tuning.
• Ensure acceptance criteria include engineering-level goals (reliability, test coverage, observability).
• Influence product trade-offs to balance user value with long-term technical health and mentor peers through reviews and design sessions.

What You've Done:

• 3–5 years of professional software development experience building production backend systems or distributed services.
• Hands-on experience with at least one of: C#, Java, Python, Go, or similar backend languages.
• Demonstrated experience designing and implementing mission-critical systems with attention to reliability, scalability, and maintainability.
• Strong understanding of system design: microservices, APIs, event-driven architectures, data consistency tradeoffs, and idempotency patterns.
• Experience with relational and/or NoSQL databases and designing data models for scale.
• Practical experience with testing strategies, CI/CD pipelines, deployment automation, and operational readiness.
• Experience with observability (metrics, logging, tracing) and basic incident response.
• Proven collaborator with strong written and verbal communication and a history of owning features end-to-end.

It Would Be Nice If

• You’ve worked with real-time ticketing systems, barcode integrations, or similar e-commerce / ticketing platforms.
• You have experience with Kafka or other streaming platforms and async processing.
• Experience integrating third-party partner APIs — any external integrations are useful, and experience with venue systems, barcode providers, or mobile wallet providers is especially valuable.
• Experience operating services on AWS, GCP, or Azure.
• You’ve worked on reliability engineering, capacity planning, or production performance tuning.
• You have a passion for live events (music, sports, theater) — domain interest is welcome but not required.

Success in your first 6 months:

• Deliver one or more production features that measurably improve the post-purchase experience and meet defined acceptance criteria.
• Own a service or integration (monitoring, runbooks, at least one on-call rotation).
• Improve detection or resolution metrics for fulfillment (for example: reduce MTTR or reduce a measurable class of fulfillment breakage).
• Contribute to team knowledge — code reviews, design docs, or a small developer-productivity initiative.

What We Offer:

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.