- lead and coordinate on daily base a team of both SAP analysts and SAP ABAP developers

- ensure seamless collaboration between all team members

- define priorities to the team members based on the urgency and priority of the issues/bugs

- manage resources between the 3 Finance teams to ensure service continuity during peak

demand or team shortages

- ensure incidents are resolved within defined SLA-periods and escalate when needed

- monitor and analyze team capacity, allocating work based on availability and skillsets

- define, track and enforce service performance KPIs

- prepare and present weekly and monthly performance reports to management

- drive and chair service review meetings with business stakeholders

- identify service improvement opportunities and lead initiatives to address them

- foster a culture of continuous improvement, quality delivery, and user-centric support

- understand the business requirements related to order-to-cash processes by preference having

experience with European business entities

Requirements

Act as an example for the team members

Leadership skills
Strong understanding of incident, change and problem management
Processes and IT system minded
Techno functional experience in the order-to-cash process (SAPSD, FICO)
Ability to work in extended teams located in Europe and India
Relevant experience in a similar function as team leader in another organization (min 3 years)
Background with SAP SD, FICO module is required
A master’s degree in Economics, Computer Science, Computer Engineering, Engineer Electronics or equivalent
English: Advanced

AMGBTEH108- IT - Team Lead - SAP SD/FICO