Enterprise Infrastructure Services Manager

About your team
The Storage & Backup function within the EIS (Enterprise Infrastructure Services) Technology. It provides Storage and Backup services to the Fidelity International business, globally. These include On-prem SAN storage solutions, NAS Storage Solutions, Object storage solutions and Backup Solutions. In the meanwhile, the relevant platform Capacity management, Lifecycle management, Vulnerability management, Monitoring management as well as the Hardware issue management are all covered by Storage & Backup team.

The main technology components used within the team to provide these services are as follows:

• UNIX & Windows system
• Azure cloud & AWS cloud services (VM/EC2; Security Group; EBS; Firewall; KMS; S3 etc)
• Dell PowerMax/Vmax/Data Domain/Isilon
• Netapp Storage
• NBU Backup
• CyberArk system
• Terraform, Python, Perl, PowerShell, Linux Shell

About your role
As a team member of the Enterprise Infrastructure Services team, you will have a broad range of technical knowledge specializing in Storage & Backup administration plus Windows & Linux support. Provide Storage & Backup service delivery and automation. This position is for an engineer who is experienced in administering the hardware and software solutions that provide Enterprise Storage (SAN/NAS/Object) and Backup services for applications across the FIL enterprise. The candidate is expected to display strong technical skill while exhibiting a high level of ownership within a demanding working environment. He/she need work closely with global team to provide day to day Engineering support and enhancement especially the coding skillset. He/she will need to coordinate with overseas project teams, comply with company standard and supportable solutions to complex technical issues as Windows Platform/Backup/DR design as well as monitoring solution etc.

Key Responsibilities
• Provide systems administration on Storage & Backup platforms including HA solution design; Hardware/Software implementation and maintenance; capacity planning; performance tuning; patching; monitoring and upgrades.
• Perform routine Storage & Backup systems operation automation, Risk & Vulnerability remediation, monitor systems activities to ensure smooth daily operation of systems facilities.
• Can handle Storage & Backup relate BAU (Business As Usual) job such as handling (Netapp/NBU backup/Data Domain/Powermax/Vmax) service requests, incidents and changes to keep the platform running smoothly.
• Support of regional and local project management and system implementations.
• Support Storage & Backup knowledge base management and update.
• Support 24 x 7 On-call Rota and Some out of hours maintenance of the infrastructure.
• Working in UK Shift coverage (15:00-23:30 India Time)