Global Lead Demand Manager
•Wise· 10h
🎧 Support⏰ Full-time⭐ Senior💰 £100k-130k🇬🇧 London, UK
10h ago
Talworx·7 months ago
Experience for Senior: 4 - 8 years
• Roles : Java Application/Production Support
• Responsibilities
o Investigate and drive support resolution with senior external clients. internal stakeholders and other Marquee engineering teams Serve as point of escalation for support issues from L1
o Automate manual processes to increase efficiency and reduce risk.
o Participate in on-call rotations and respond to incidents as needed.
o Continuously improve processes and systems to increase reliability and reduce risk.
o Influence and suggest improvements on roadmap for enhancing Marquee client experience.
o Create documentation /runbooks and code snippets to share with clients and internal engineering teams
o Providing mentorship and guidance to junior team members to ensure successful resolution of issues Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms. [Senior Role]
o Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed. Work closely with the engineering team to drive resolution of client issues. [Senior Role]
• Must Have Skills
o Primary Skill
Hands on experience in programming languages - Java
Debugging API calls, writing quality-of-life snippets for clients
Creating scripts for debug tooling
Basic knowledge Of UI and API integration
Basic knowledge Of SQL
Presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence.
Willing to execute on support issues while also building out the function and automating resolution of repeat issues
o Secondary Skills
• Experience with working in UNIX environment
• Hands on experience in scripting languages Shell script or Perl
• Basic knowledge of RDBMS environments such as Sybase ASE/IQ, Oracle or DB2 etc.