Wintel and Active Directory Administrator (L2 Support )

Key Responsibilities:

·       This is a key-requirement from an L2 /L3 engineer. A solid foundation in Computer Science principles in terms of filesystems, processes, network stack, protocols, etc. is necessary for a candidate to be able to perform as per expectations at senior position.

·       Manage Microsoft Servers like Hyper V, Active Directory, DHCP, DNS, SQL etc

·       Candidate is expected to know about all these servers or technologies before-hand along with quick learning ability is expected.

·       Troubleshoot problems with deployed servers or perform new deployments from scratch. Both troubleshooting and bootstrapping require proper understanding of inter-dependencies between various services.

·       Ability to understand client requirements, suggest possible issues with current setup, present new architectures, migrate from existing setup to new setup with minimum downtime and no loss of data is critical.

·       Teamwork and leadership skills are required to work with team of L1/L2 engineers to prepare them for L3 support activities in future.

·       The task may require travel to different cities for days to a week’s duration to setup infrastructure, participate in meetings and discussions, etc. Later on, ability to support entire infrastructure remotely over VPN, SSH with just shell-commands without relying on GUI or direct access is necessary.

·       Since root access and passwords or keys or various clients would be with L3 engineer. He/She is expected to keep confidential data securely and not disclose any private information to outsiders.

• Maintain documented (e.g. Disaster Recovery) procedures for OS Infrastructure. Collaborates and contributes with team members, software vendors, and other technical staff to develop, design, implement, and continuously improve systems.

·       Ability to automate tasks with programming (Shell scripting) or configuration management tools (Ansilbe, puppet), etc. is preferred.

·       Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.

·       Incident Management: Resolve single and cross technology incidents independently. Lead the team members to resolve complex or cross technology incidents.

·       Escalation Management: Identify, manage, and lead technical escalations. Participate in formal Escalation when required to support escalation especially during crisis.

·       Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. Perform Trend and Root cause analysis.

·       Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records. Perform risk and impact analysis for changes, May lead or participate in a Change Advisory Board.

·       Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment.

·       Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.

·       Quality: May provide feedback/influence change in internal and/or vendor-provided products/service offerings.

Technical Skills:

·       Expert Knowledge of Microsoft Windows 2008/2012/2016 Administration: Install, Configure manage.

·       Expert knowledge on Virtualization: VMWare, Microsoft System Center / HyperV Administration

·       Expert Knowledge on Microsoft troubleshooting skills and tools. Including OS Hardening and Vulnerability assessment.

·       Knowledge of TCP/IP, DHCP, DNS and Troubleshooting.

·       Knowledge on TCP/IP, DNS, DHCP, Power shell scripting

·       Knowledge of AD group policies.

·       Working knowledge of Linux systems Cloud - Azure and AWS.

·       Understand the Backup technologies

·       Anti-virus, Compliance / Patch management, Storage

·       Understand the Storage technologies

·       Should have worked on supporting an enterprise class Data Center.

·       Hands on experience with physical server installation

·       Familiarity with development, tools, languages, process, methods and troubleshooting of Microsoft Azure based solutions.

·       Familiarity with MS SQL, MySQL would have added advantage

·       ITIL Process knowledge (Problem, Incident, Change Management)

·       Exceptional communication skills

·       Core experience on Windows Performance

·       Ability to troubleshoot Windows Performance related Incidents across all Version of Windows OS

·       Excellent knowledge on Windows components (Bios, Registry’s, CPU, Memory, DNS, DHCP etc).

·       Excellent knowledge in troubleshooting Windows Production Server Performance issues (Sever Crash, No Boot, Memory leaks, Sluggish Server, Unresponsive Servers)

·       Good knowledge on User Mode & Kernel Mode in Windows Environment

·       Excellent knowledge of Registry keys in Windows Environment

·       Ability to troubleshoot No boot issues in production Environment.

·       Excellent knowledge in Analyzing & Configuring Memory Dumps

·       Good knowledge on Windows Operating System Architecture

·       Should be good in troubleshooting Windows issues via CMD.

·       Good knowledge on Sys Internal Tools from troubleshooting standpoint

·       VMware(ESXi, vCenter, vSAN)

·       VMware availability technologies – Site Recovery Manager, vMSC

·       MS Windows Server / Hyper-V

·       Linux – RHEL, SLES, CentOS, etc.

·       Good knowledge on troubleshooting Windows Performance issues on Azure & AWS Platform

·       Good Knowledge on identifying Hidden Process which cause Memory leaks using various tools. Required:

·       Perform Troubleshooting on Windows Performance issues.

·       Troubleshoot Complex issues which may occur on Premise or Virtual Servers / Machines (Azure / VMware).

·       Perform multi-tasking and handle High Volume and Complex cases.

·       Do research on complex cases utilizing internal documents and knowledge base and apply fix for customers.

·       Proven experience in designing and implementing solutions on Microsoft Azure.

·       Strong knowledge of Azure services, including IaaS, PaaS, and SaaS offerings.

·       Familiarity with Azure security and compliance features.

·       Proficiency in scripting languages (PowerShell, Python) for automation.

·       Experience with source control systems and CI/CD pipelines.

·       Azure certifications, such as Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Azure Solutions Architect Expert, are a plus.

Business Skills:

                                 i.            Demonstrate strong written and verbal communication skills 

                               ii.            Demonstrate business judgment, decision making skills, negotiating skills, time-resource management, complex problem solving, in-depth product knowledge, creativity, teamwork, knowledge of quality processes, political astuteness and sensitivity in dealing with diverse cultures and ability to learn quickly.

                              iii.            Experience in interacting/Supporting Level 1 Support teams and customers

                              iv.            Must be a team player and show ability and willingness to motivate and support other engineers