Team Introduction
At Teleport Next Day, we’re on our 0 → 1 journey of building an affordable next day delivery service for small and medium brands across Southeast Asia. We’re the newest unit of Teleport, which means we have the global infrastructure of a giant, but the soul of a startup.
Role Introduction
To accelerate customer acquisition by engaging, qualifying, and filtering inbound leads through calls and messages, ensuring high-quality handover to the Business Development (BD) team while delivering a strong first experience for prospective customers.
This role plays a critical efficiency unlock for the sales team and will also help build the foundational data (scripts, FAQs, call insights) required for future AI-driven sales automation.
Responsibilities
Lead Engagement & Qualification
- Proactively call and message inbound leads from paid ad campaigns
- Qualify prospects based on defined criteria (use case, volume, urgency, fit)
- Schedule qualified meetings for the BD team
CRM & Process Excellence
- Maintain accurate and up-to-date deal cards in HubSpot
- Log call outcomes, customer needs, objections, and next steps
- Track and manage 200+ active leads concurrently without drop-off
Customer Activation
- Engage all new sign-ups to answer questions and guide them towards placing their first order
- Address basic pricing, operational, and onboarding queries
- Escalate complex issues to relevant teams when required
Insights & Continuous Improvement
- Identify recurring customer questions, objections, and pain points
- Proactively group insights into themes for product, commercial, or operational improvements
- Contribute to the creation of call scripts, FAQs, and sales playbooks
Requirements
- Strong Direct Communication
- Confident on the phone and via messaging
- Able to persuade, handle objections, and maintain a positive customer experience
- High Organisational Discipline
- Comfortable managing large volumes of leads simultaneously
- Systematic in follow-ups, CRM updates, and task prioritisation
- Proactive, Insight-Driven Mindset
- Actively identifies patterns in customer feedback
- Thinks beyond execution to suggest improvements across product, pricing, or operations
What You’ll Need – Desirables
- 1–3 years of experience in telesales, SDR, inside sales, or customer-facing commercial roles
- Experience working with CRM tools (HubSpot preferred)
- Comfortable in a fast-paced, metrics-driven environment
- Strong verbal and written communication skills in English (Bahasa Malaysia is a plus)
- Curious, coachable, and motivated by impact rather than just volume
Benefits
- Unlimited training - You will have access to a wide range of learning resources including Notion!
- Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
- Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
- Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!
