Seeking a visionary leader shaping the future of luxury lifestyle experiences.
Overview:
Ten is a global lifestyle management company helping millions of high-net-worth members access expert concierge services worldwide. With a presence in 24 languages and operations running 24/7/365, our teams support members in travel, dining, events, and everyday lifestyle needs.
Join us as the Head of Lifestyle Proposition & Partnerships for LAC, where you will lead the strategy and evolution of our luxury lifestyle offerings across the region. In this pivotal role, you will oversee a team of Partnership Managers, guiding them to strengthen, nurture, and expand our network of high-value partnerships that underpin our premium lifestyle services.
You will be responsible for driving the overall lifestyle strategy — from developing innovative propositions that anticipate client needs, to ensuring operational excellence in delivering exceptional experiences to our Ultra-High-Net-Worth members. A key focus will be on maximising the value of existing partnerships, deepening relationships with our most trusted partners, and identifying new opportunities that align with our brand and clients’ aspirations.
We are seeking a dynamic and visionary leader who combines strategic thinking with a hands-on approach to relationship and team management. Your leadership will ensure that our lifestyle proposition not only remains best-in-class but also continues to evolve in line with market trends, partner capabilities, and our clients’ ever-changing expectations.
Key Responsibilities
- Strategic Leadership: Define and lead the Lifestyle Proposition strategy for LAC in alignment with Ten’s global objectives, ensuring bold, forward-looking approaches across Dining, Retail, Entertainment, and other lifestyle categories.
- Proposition & Partnerships: Develop and manage a portfolio of lifestyle services and partnerships that deliver best-in-market offers and benefits, tailored to the needs of UHNW clients across diverse LAC markets.
- Innovation & Engagement: Drive innovation in lifestyle offerings and design impactful campaigns that increase member engagement, requests, and bookings, while clearly communicating value to internal teams and clients.
- Collaboration & Integration: Work cross-functionally with global and regional teams to share best practices, strengthen synergies, and ensure seamless integration of lifestyle services into existing delivery mechanisms.
- Performance & Team Development: Monitor performance against key metrics (NPS, engagement, commercial targets) to continuously improve propositions. Foster a high-performance culture, providing leadership, coaching, and opportunities for professional growth within the team.
- Industry Representation: Represent Ten at industry events and forums, showcasing our thought leadership and strengthening brand presence in the luxury lifestyle space.
Requirements
- Minimum of 3 years’ leadership experience in the luxury sector, hospitality, or lifestyle services, with a focus on UHNW client engagement and service delivery.
- Proven track record in leading lifestyle propositions or high-end services, with strong operational and team management experience.
- Demonstrated success in managing cross-functional teams and driving organizational change within a global environment.
- Strong experience in commercial and partnership management, including developing and implementing policies and procedures that improve performance and results.
- Experience working in fast-paced, technology-driven environments with a passion for innovation.
- Fluency in English required
- Ability and willingness to travel frequently across the LAC region
Guidelines for Hybrid/Home Office :
- Located in Mexico City
- Please note that you will be asked to enter into a hybrid working arrangement - at least 3x a week in the office.
- A secure home office at your confirmed address, free from background noise or other distractions.
- You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative
Benefits
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.
Rewards designed around you:
- A competitive salary package.
- Hybrid working. You can combine working from home and working from the office. If you don’t live near our office, then we are open to fully remote working options too.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
- Extra Rewards. Lucrative Ten Loyalty Rewards program.
- Remote Working Holidays - possibilities to Travel and Work!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
Commitment to Diversity
We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.
“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes. ”
