Head of Commercial Operations (gn)

Start: immediately | Level: Director | Location: Hamburg (hybrid) | Working time: Fulltime (40h/Woche)

Your start in the Commercial Team at ESN & More Nutrition

In this role, you will be responsible for the end-to-end Order-to-Cash process across our brands ESN and More Nutrition, from customer setup and order management through to billing and cash collection. You bring solid experience in the O2C environment and are motivated to actively manage, develop and scale complex commercial processes? Then this role is for you.

Your mission

• You own the global end-to-end Order-to-Cash process, from customer setup to cash collection
• You continuously develop the existing O2C framework and ensure scalable structures
• You actively drive automation of core processes (e.g. EDI, Salesforce workflows, reporting)
• You manage and monitor operational KPIs such as OTIF, DSO, order accuracy, dispute rate and cost-to-serve
• You ensure high data quality, accurate customer master data and reliable order validation
• You work closely with Supply Chain & Logistics to improve delivery performance, product availability and OTIF targets
• You collaborate with Finance & Credit Control to ensure billing accuracy, dunning processes and cash flow optimization
• You work together with IT and the Transformation Office on the integration of Salesforce and SAP S/4HANA
• You further develop digital O2C capabilities such as workflow automation, EDI coverage and KPI dashboards
• Depending on development and setup, you take on extended responsibility up to the functional leadership of individual roles or topic areas

Your experience & skills

• You hold a degree in Business, Supply Chain, Finance, Business Operations or a comparable field
• You bring extensive and well-founded professional experience in Order-to-Cash, Sales Operations or Commercial Operations
• You have broad experience in end-to-end process ownership, operational excellence and digital transformation
• You have in-depth knowledge of Salesforce Sales Cloud (order management, workflows) and SAP S/4HANA (SD, FI, credit management)
• You are experienced in EDI processes, automation tools and KPI reporting
• You work in an analytical, structured and solution-oriented manner and proactively address operational challenges
• You communicate clearly, manage stakeholders confidently and enjoy working cross-functionally
• You are fluent in English, German is a plus

Why choose us?

Being part of our team means joining a high-performing company with a diverse and inclusive culture. In our fast-growing team of over 1,200 employees, we combine our passion for sports nutrition, supplements, and healthy foods with cutting-edge technology, production, and logistics processes. All of this serves one goal: providing our customers with top-quality products to support their healthy and active lifestyle.

You can look forward to a strong sense of team spirit, ongoing opportunities for professional growth and responsibility, and an exciting work environment that blends lifestyle and career. With locations in Hamburg, Elmshorn, Kaltenkirchen/Nützen, and Elsdorf, TQG offers diverse career opportunities in areas such as technology, product development, sales, marketing, and logistics. Additionally, you’ll benefit from:

• Flexible working hours and remote work options
• Attractive employee discounts
• Subsidy for the E-gym Wellpass
• Workation
• Corporate benefits
• 28 days vacation/year
• and much more

About Us

The Quality Group (TQG) is an innovative provider of sports nutrition products, bringing together the successful brands ESN and More Nutrition since 2021.

ESN has been the German market leader in sports nutrition since 2004, offering products like protein powders, bars, and supplements designed for ambitious fitness goals. Founded in 2017, More Nutrition focuses on healthy, reduced-sugar foods, providing solutions for conscious nutrition and weight management without compromise.

TQG’s vision is to help people become the best version of themselves. With passion and innovation, the company develops high-quality products that promote health, performance, and joy in life. Its agile company culture and exciting career opportunities make TQG a strong partner not only for customers but also for employees.

This is us – The Quality Group – nice to meet you! Now it’s your turn!
We look forward to your application! Regardless of gender, age, background, or identity – what matters to us is who you are and what you bring to the table. Join our team and grow with us!