Customer Success Manager - APAC

Customer Success Manager - APAC - Join Our Innovative Team at think-cell Software

Our Story
At think-cell, we create powerful software solutions that help professionals be more efficient and productive. Founded in 2002 and based in Berlin, our tools integrate seamlessly with Microsoft Office to help users create presentations, charts, and diagrams with ease. Our dynamic, international team values creativity, collaboration, and technical excellence.

What You Will Do

We’re looking for a strategic and customer-centric leader to join our team as a Customer Success Manager, overseeing a portfolio of Key accounts in APAC. In this high-impact role, you'll serve as a trusted advisor to senior stakeholders, driving retention, expansion, and long-term customer success. You'll develop deep partnerships within your accounts, identifying new opportunities to add value, proactively managing renewals, and aligning think-cell usage with strategic business goals.

This is an ideal role for someone who excels at building executive relationships, influencing without authority, and turning customer satisfaction into measurable growth. If you thrive in a high-ownership environment and are passionate about delivering customer outcomes at scale—we want to hear from you.

Key Responsibilities:

• Own a portfolio of think-cell APAC’s most strategic, fully penetrated accounts
• Serve as the primary post-sales relationship owner, focused on maximizing retention and long-term value.
• Collaborate with Account Manager to maximizing retention and long-term
• Partner with champions and exec sponsors to drive product adoption, resolve issues, and uncover new use cases
• Orchestrate executive business reviews, track adoption metrics and align on success plans
• Monitor account health and proactively mitigate churn through deep engagement and value delivery
• Identify opportunities to evangelize new features or product enhancements within high value accounts
• Experience in working with consulting customers a plus

You will be great for this position if you have

• 4-6+ years in Customer Success, Account Management, or post sale enterprise roles. Field Sales experience is plus
• Experience managing large, complex customers and partnering with technical executive stakeholders
• Excellent relationship building skills and proactive approach to customer engagement
• Organized and highly accountable with a bias towards action
• Strong ability to communicate value and navigate customer organizations with precision
• Understanding of common GTM tools (e.g. Salesforce.com, Outreach.io) and proficiency in Microsoft Office
• Appreciation of our product - willingness to understand think-cell’s product and value is a must (don’t worry, it’s very intuitive); experience with think-cell is a plus
• Willingness to work on-site in Tokyo, minimum of 4 days/week
• Fluency in English and Japanese

This position is based in think-cell’s headquarters in Tokyo

Our Values

As part of our team, you will embody and help shape the following principles that define us:

Forward Thinking: We embrace change and challenge the status quo.

Ownership: We take pride in our work and learn from our mistakes.

Customer First: We prioritize delivering lasting value.

Unified Team: We foster collaboration, respect, and integrity.

Strive for Excellence: We set ambitious goals and pursue quality.

Why is think-cell the right place for you?

We empower over 1.3 million users across 35,000 companies, including top consulting firms and major global enterprises. With offices in Berlin, Denver, Boston, London, Tokyo, and Dubai, we’re a diverse team of over 210 people, committed to innovation and excellence.

think-cell is more than a job – it's a chance to be part of an innovative, inclusive team that values collaboration and growth. We encourage applicants from all backgrounds to apply. Together, we can shape the future of productivity software. We can’t wait to see what you’ll bring to the team!