At Trackforce, we’re transforming how physical security operations are managed across the globe. As the world’s leading SaaS platform for physical security workforce management, we empower security companies and organizations with a streamlined solution to manage their guard forces. Our technology helps teams respond faster, operate more efficiently, and drive down costs - all while staying focused on what matters most: safety and protection.
We support over 4,600 clients in more than 50 countries and are proud of our growing team of 300+ professionals. With global offices that include headquarters in Dallas, Texas and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across borders and time zones in a dynamic hybrid work environment that values connection, flexibility, and impact.
Role Overview
We’re looking for a People Partner who’s ready to grow from a strong HR Generalist into a trusted business partner. In this role, you’ll support the day‑to‑day employee experience, run key people programs, and start building your advisory and strategic capabilities. You’ll work closely with — and learn directly from — our CPO, gaining exposure to business priorities, people strategy, and organizational health.
This role is ideal for someone eager to deepen their HR expertise and develop into a more strategic People Partner over time.
Key Responsibilities
- Employee Support & Experience
- Act as the first point of contact for employee questions on policies, benefits, and processes
- Support onboarding and offboarding to ensure a smooth and engaging employee experience
- Maintain accurate employee records and data hygiene in our HRIS (HiBob)
- Collaborate with the Payroll & Benefits Manager on transitions, leaves, and policy communication
- Manager Support & Early Advisory
- Assist frontline managers in applying policies and navigating basic people issues
- Participate in performance discussions and employee relations cases alongside the CPO
- Prepare communications, documentation, and follow‑ups for people‑related initiatives
- People Programs & Operational Excellence
- Coordinate key people programs (engagement surveys, performance cycles, recognition efforts)
- Support DEI initiatives and culture‑building activities
- Ensure compliance with internal policies and local employment regulations
- Strategic Development & Business Exposure
- Attend department meetings to understand team goals, dynamics, and talent needs
- Analyze employee sentiment and turnover data to surface insights
- Start contributing observations that inform people strategy and organizational effectiveness
Skills, Experience & Qualifications
- 4-5 years of HR experience in a generalist or people operations role (high‑growth or global SaaS environments are a plus)
- Strong understanding of HR fundamentals: onboarding, policy management, ER basics, compliance
- Familiarity with HRIS platforms, basic reporting, and internal communication tools
- Excellent written and verbal communication skills
- Highly organized, proactive, and able to manage competing priorities independently
- Experience supporting distributed or hybrid teams is helpful
- Proficiency in French and English is a must
What Would Make You Stand Out
- Experience with Canadian immigration processes, including work permit renewals, collaborating with immigration consultants on LMIAs and CSQs, and managing government‑approved position allocations.
- Bilingual communication skills (English & French) with the ability to navigate sensitive people matters and partner effectively with teams across North America and Europe.
- Strong compliance background, such as SOC2/ISO audits, Quebec’s 1% training contribution, CNESST salary mass declaration, and communication with government agencies.
- Hands‑on HRIS expertise, ideally with HiBob, and a proactive approach to optimizing configuration, workflows, and data accuracy.
- Experience supporting U.S. employee populations, with a practical understanding of employment practices, benefits, and cross‑border considerations.
- Systems‑ and process‑oriented thinking, using data and scalable workflows to enhance People Operations in a growing tech environment.
Core Competencies
- Employee Focus – Responds quickly, professionally, and with empathy
- Attention to Detail – Executes with accuracy and consistency
- Discretion & Judgment – Manages sensitive information with care
- Initiative & Follow‑Through – Takes ownership and closes the loop
- Business Curiosity – Seeks to understand how teams work and what they need
- Relationship Building – Builds trust with employees, managers, and peers
- Learning Agility – Open to feedback and eager to grow
What Success Looks Like
- Employees receive timely, clear, and helpful support
- People programs run smoothly and consistently across teams and locations
- Managers begin to see you as a reliable thought partner
- You demonstrate growing confidence in advising, prioritizing, and anticipating needs
- The CPO can delegate foundational and repeatable initiatives with full trust
Working at TrackForce
We're passionate about building a workplace where innovation, growth, and purpose come together. Whether you're in the office or working from home part of the week, you'll be part of a collaborative team that’s committed to delivering real value to our customers - and having fun while doing it.
At Trackforce, we live by our core values:
· Foster Curiosity
· Lead with Empathy
· Take Ownership and Be Accountable
· Empower Diversity
· Be True and Act with Integrity
#LI-Hybrid
At Trackforce, we are committed to providing a workplace that is inclusive, respectful, and free from discrimination. We do not tolerate discrimination or harassment of any kind, whether based on race, color, nationality, ethnic or social origin, religion or belief, sex, gender identity or expression, sexual orientation, age, disability, marital or family status, or any other protected status under applicable local laws.
We believe that a diverse and inclusive team fosters innovation, collaboration, and stronger business outcomes. Employment decisions are made based on qualifications, merit, and business needs. We are proud to be an equal opportunity employer and to comply with the employment laws of the countries where we operate.
