At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The Principal Project Operations Analyst is an integral member of the Project Operations team responsible for supporting our Digital project delivery and interacting with other departments and special projects on its behalf.
A successful Principal Project Operations Analyst must be able to work on several concurrent tasks and initiatives at any given time, must be a self-starter and work with minimal direction. The Principal Project Operations Analyst must be able to work effectively with Project Operations Management, Project Managers, Accounting staff, Sales Operations, Delivery management, etc.
Travel is not expected for this position. After-hours work may be expected periodically for this position.
What You'll Be Doing
- Completes PSA system contract setup tasks: Review and understand the won opportunity contract, estimate and obligations prior to commencing setup, set up contract components to ensure proper integration with the Oracle ERP system, setup required Fixed Fee and Fixed Fee Billing Schedules to support project POC and milestone billing, setup required T&M Billing Rates to support project T&M billing, initiate resource requests for resource assignment process.
- Completes PSA labor and expense-based project setup tasks: Setup based on the practice specific templates and type of labor and expense project, setup budget information, assign resources, assign default billing roles, assign Fixed Fees, assign task level budget hours information.
- Create Billing Milestone tasks.
- Completes resource assignment process tasks.
- Completes Contract and Project Review and release for integration to ERP system.
- Conducts Contract Management & Compliance support, including but not limited to project contract billing, revenue, and forecast reconciliations, etc., as needed.
- Conducts Project Setup Audits and assists projects managers with financial related setup to ensure the Project Management related PSA setup meets financial contract obligations.
- Prepares or directs more junior team members on project-related Month-end schedule by coordinating with accounting and managing Project Management and Consulting & Delivery compliance to Month-end deliverables, including but not limited to: Time and Expense Submission and Approval Compliance Management, verifying Fixed Bid % Complete Compliance by PMs, Time and Materials Billing support, as needed.
- Assists with reporting, communication, and management of process compliance.
- Acts as a Project Operations & PSA Liaison to: Accounting, Delivery Leadership and Project Manager / Owners, Sales Operations, Sales, Compliance and Procurement.
- Completes special project-related tasks, as assigned.
- Manages Delivery Survey process and reporting.
- Completes specific departmental reporting updates and evaluation of key departmental reports. Makes recommendations to Project Operations management for actions to be taken.
- Take on administration of process/systems managed and used by the Project Operations team and be a key participant in systems-related meetings as a Project Operations stakeholder representative, as assigned.
- Owns execution of Project Change Orders and related process: Evaluates, assesses, and produces deduct and cancellation Change Orders for the Project Management Office to ensure accurate contract values are documented and reflected. Provides to Project Managers and/or CSMs to gather appropriate signatures.
- Trains Project Managers on Change Order process and related procedures for them to complete Change Orders independently.
- Assists Project Managers with Change Order creation and processing, where needed.
- Leads, mentors and trains more junior Project Operations staff who support the project Change Order process.
What You'll Bring to the Role
- Strong understanding of Professional Services and Managed Services Statement of Work constructs and how they translate into accounting and project setup constructs.
- Project Accounting background or knowledge
- Ability to understand and communicate financial and project process concepts; proficient with Project Accounting, Excel, Visio, and other Office products. Proficient with Microsoft Project, Net Suite OpenAir, CRM, and SharePoint, desired.
- Ability to influence with or without direct supervisory authority to address business needs
- Ability to identify information needed to seek clarity, problem solve and drive decision-making.
- High attention to detail and thoroughness
- Ability to adapt quickly to changing technology.
- Self-directed, consistent, and reliable
- Team player, strong collaborator
- Strong time management skills
- Strong organizational and planning skills
- Strong written and verbal communication skills
- Deep knowledge of the Microsoft Suite of products, especially Excel. Familiarity with Project and Visio, desired.
- Quick to learn department process and procedures and the systems required to execute them, including PSA System, Client Collaboration, CRM System, Project Management Collaboration systems, etc.
- 5 – 7 years of related experience
- College degree or equivalent work experience
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Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.
This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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