At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The Senior Project Operations Analyst is an integral member of the Project Operations team responsible for supporting our Digital project delivery and interacting with other departments and special projects on its behalf.
A successful Senior Project Operations Analyst must be able to work on several concurrent tasks and initiatives at any given time, must be a self-starter and work with minimal direction. The Senior Project Operations Analyst must be able to work effectively with Project Operations Management, Project Managers, Accounting staff, Sales Operations, Delivery management, etc.
What You'll Be Doing
- Completes PSA labor and expense-based project setup tasks: setup based on the practice specific templates and type of labor and expense project, setup budget information, assign resources, assign default billing roles, assign Fixed Fees, assign task level budget hours information, create Billing Milestone tasks.
- Completes PSA system contract setup tasks: review and understand the won opportunity contract, estimate and obligations prior to commencing setup, set up contract components to ensure proper integration with the Oracle ERP system, setup required Fixed Fee and Fixed Fee Billing Schedules to support project POC and milestone billing, setup required T&M billing rates to support project T&M billing, initiate resource requests for resource assignment process.
- Completes resource assignment process tasks.
- Assist projects managers with financial related setup to ensure the Project Management related PSA setup meets financial contract obligations.
- Complete project-related Month-end schedule by coordinating with accounting and managing Project Management and Consulting & Delivery compliance to Month-end deliverables, including but not limited to: Time and Expense Submission and Approval Compliance Management, Verifying Fixed Bid % Complete Compliance by PMs, Time and Materials Billing support.
- Assists with reporting, communication, and management of process compliance.
- Completes special project-related tasks, as assigned.
- Manages Delivery Survey process and reporting.
- Completes specific departmental reporting updates and evaluation of key departmental reports. Makes recommendations to Project Operations management for actions to be taken.
- Take on administration of process/systems managed and used by the Project Operations team and be a key participant in systems-related meetings as a Project Operations stakeholder representative, as assigned.
What You'll Bring to the Role
- Ability to understand and communicate financial and project process concepts; proficient with Project Accounting, Excel, Visio, and other Office products. Proficient with Microsoft Project, Net Suite OpenAir, CRM, and SharePoint, desired.
- Ability to exercise judgement within assigned procedures and practices to take and establish appropriate action.
- Ability to build strong internal / external working relationships
- Demonstrate understanding of assigned processes, data, and impact of those to the organization.
- Ability to identify information needed to drive decision-making
- Attention to detail and thoroughness
- Ability to adapt quickly to changing technology
- Self-directed, consistent, and reliable
- Team player, strong collaborator
- Strong time management skills
- Strong organizational and planning skills
- Strong written and verbal communication skills
- Knowledge of the Microsoft Suite of products, especially Excel.
- Quick to learn department process and procedures and the systems required to execute them, including PSA System, Client Collaboration, Project Management Office Resource Center, CRM System, etc.
- Project Accounting background or knowledge, desired
- 3 – 5 years of related experience
- College degree or equivalent work experience
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About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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