Implementation Engineer for Manufacturing Platform

Office Location: Remote - India

Hours & Compensation: 

• 3-6 week orientation period in Bangalore (travel reimbursed)
• Shift: (3pm - 11pm regular, extensions to 1am on demand)
• More than shift you are expected to complete the tasks allotted to you
• INR 9 Lakh to 18 Lakh (CTC) based on experience

Growth Path:

• There are many growth opportunities available to you
• The right person can see up to 50% salary increase in their first year itself
• The wrong person will not make it past 3 months
• Startups are about growth and working directly with founders, customers and other awesome colleagues

Interview tips:

1. Research everything about Unifize. 
2. Understand the role. What makes it hard? What makes it fun? We will ask you these questions!
3. What improvements can you suggest for us? If you have no opinions, you are not going to get this job 
4. When you get an assignment, if its too hard to you, please give up and go home. It only gets harder later.

Requirements: 

• Enjoys working hard. Really! 
• Able to easily communicate in English. 
• Committed to getting things done on time. (Read “Grit” by Angela Duckworth)
• Ambitious. Wants to grow in a startup. Wants to self-improve continuously.
• Be able to work on a flexible time schedule.
• Passion, enthusiasm, humour.
• You can compose emails that American customers can easily understand. Not flowery language with big words.
• Software enthusiast. Enjoys using software
• Basic coding skills - you will not write code, however, you will be working with engineers
• Ability to dive into details to solve problems and offer solutions. 
• Basic knowledge of MS Office / Google Docs and Sheets.
• Software implementation (especially ERP or configurable software)

Responsibilities: 

• Attend customer meetings online at night and take copious notes and create tasks for next steps.
• Configure Unifize application for customer requirement (We will teach you how. You should like learning)
• Build PDF templates as per the customer's requirement
• Troubleshooting non-technical issues raised by the team. 
• Reporting software defects and following up with the engineering team
• Resolving customers’ questions 
• Undertake ad-hoc tasks or projects as required 
• Stay updated with product features and new releases

About Unifize:

Unifize is cloud-based platform that helps manufacturing teams collaborate on business processes, such as Quality Management, R&D, and Manufacturing Execution. 

We focus on markets in US customers. (Sometimes Canada, UK, and Western Europe.)

Two of the Co-Founders (Ben and Lakshman) have run manufacturing companies in different countries around the world over the past 25 years.  We are solving the real-world problems we ourselves experienced with existing software in these environments.  

We’re a small team of engineers, designers, sales and customer success folks - who all interact deeply with each other with daily dialogues with customers and founders. 

Our revenues are growing at an average of 2x - 3x every single year since inception. Our customers love us (watch at least 3 case studies here)

As an organisation, we strongly believe in evidence-based decisions, transparency, corporate governance, meritocracy, and an open forum for discussion.  (Do you understand all these words? We will ask about them in your interview)

We explicitly want to build a team from different backgrounds and with a wide range of interests and experiences, and are committed to building a diverse, gender-balanced organisation.

Still interested? Here is more about the role: 

We are constantly improving our implementation process and a part of your role will be to help us with this. As the Implementation Executive , you will be responsible for configuring the Unifize applications for the customers, as well as gathering product and process insights about usage from the data and our interactions with the customer.  You’ll be expected to respond in lightning-fast time in the Unifize application to any questions or queries, especially in the first crucial days after we onboard a new customer.

You will start by understanding the current end-to-end process and learning about our existing customers. You will be expected to train and figure out how to use Unifize and the other software tools we use - including PDF template builders, and onboarding tools. There will be a learning curve here. 

This position will be remote and the hours flexible. You will have regular zoom calls with a Customer Success Manager/s or one of the Co-Founders to go through your scheduled or planned activities and help you through any problems.

We have very high expectations from the candidates that we do select, especially in terms of first-principles thinking, communication, and accountability. We want to encourage our employees to see Unifize as a learning ground.