VisaΒ·about 9 hours ago
The Visa Consulting Director will drive the ambitious growth of VCA Digital and GenAI service line in terms of Business development, high value delivery, product development and thought leadership, especially around key topics like Generative AI, Product Design, Digital Acquisition (including performance enhancement) and E-Commerce Optimization. She/He will also deliver subject matter expertise and consulting support to VISA key clients across SEA and WCA subregions. The main objective of the role is to help deepen client relationships and optimize client performance by helping them design and assess their digital strategy, implement initiatives around their digital channels and in general capture the full potential from customers engaging on digital channels.
Principal Responsibilities and Key Results Area
Using VISA and external data to analyze client needs across the focus markets and identify opportunities for consulting assignments with VISA key clients.
Drive sales pitches
Drive delivery to key engagements and projects with clients
Lead or contribute to internal problem solving sessions
Prepare for, and participate in, client discussions
Work closely with other VISA groups, including Marketing Services, Issuing Solutions, Commercial and Money Movement and to ensure a seamless Consulting experience.
Identifying key priorities and needs in respective markets
Business development and drive clientsβ engagements
Exceptional delivery to engagements
Development of thought leaderships including writing papers
Key Competencies
A well qualified candidate will have broad and deep expertise in Digital advisory and GenAI with primary focus, but not limited to, on digital strategy and transformation, digital acquisition, Customer experience design, knowledge of digital payments, GenAI, design thinking and digital channels. Key elements to assess his other candidacy will include expertise on the following topics:
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Basic Qualifications:
10 or more years of work experience with a Bachelorβs Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
Preferred Qualifications:
12 or more years of work experience with a Bachelorβs Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
Bachelor degree or equivalent. Masterβs degree preferred.
At least 12 years of overall work experience (including solid experience in top tier consulting firms)
At least 8 years of solid experience in Digital, including customers acquisition on digital channels, digital channels development and optimization, digital marketing, digital strategy, experience should be gained within a top-tier bank or the financial services practice of a top tier consulting firm.
Expertise in knowledge and familiarity of use in the most relevant GenAI tools
Experience in mobile banking and on digital-only banks would be an important plus
Combination of regional and global experience is also desired, previous work experience across multiple CEMEA sub-regions (Middle East, Ukraine, Kazakhstan and other Former Soviet Union countries, South Eastern Europe, Africa) would be a differentiating factor
At least 5 years of experience in top tier management consulting and deep consulting skills and client engagement capabilities including
Strong track record of delivering complex strategy projects for large clients and leading strategy engagements end-to-end
Diplomatic skills to work in a multi functional environment and ability to extract desired outcomes.
Comfortable interacting with and presenting to senior management of clients and VISA.
Highly analytical with advanced PowerPoint skills and Excel skills.
Superior project management skills. Fluent communicator.
Results driven, flexible and both internally and externally customer focused.
Able to travel frequently and work on client site.
Self motivated and able to use own initiative with limited direction.
Strong teamwork and collaboration skills with the ability to work effectively with inter-disciplinary groups.
Ability to work in a multicultural environment.
Fluency in English is mandatory, Fluency in French would be a plus
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.