Field Service Support Engineer 2
•Intuitive· 20h
🎧 Support⏰ Full-time📈 Mid Level🇺🇸 Los Angeles, USA
20h ago
Voize·6 days ago
At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to admin work that pulls nurses away from what matters most: people.
We’re changing that by building the AI companion that frees nurses from admin, giving them back up to 30% of time. We don’t replace humans - we support and amplify their impact. Today, 1,100+ care facilities trust voize, and over 75,000 nurses rely on our AI companion to ease their daily workload.
Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs.
As a fast-growing team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!
Customer Success at voize is proactive. We help customers succeed in a smart, repeatable way, without losing judgment or humanity. You’ll work with a high-volume portfolio of mid-market and SME customers and ensure voize is adopted quickly, sustainably and with real impact in their daily care workflows.
This role is for people who love structure and momentum, but also understand that in healthcare, good judgment matters just as much as good processes.
If you enjoy improving systems, thinking ahead, and seeing immediate impact at scale, this role is for you.
Own the end-to-end rollout and success of 30–50 customers
Drive adoption through clear processes, smart touchpoints and proactive communication
Make Decisions on what should be standardised and where individual guidance is needed
Monitor customer health, usage and ticket patterns to spot risks proactively
Simplify and streamline recurring CS workflows to reduce friction at scale
Run virtual touchpoints, office hours and scalable enablement formats
Work cross-collaboratively: you will partner closely with Support, Product and Onboarding to keep execution efficient
Actively contribute ideas to improve how Customer Success operates
You’re likely a great fit if you:
Have a strong can-do mentality and take ownership naturally
Think in systems, patterns and trade-offs
Enjoy working with data, dashboards and signals
Are curious about technical setups and workflows (no coding required)
Can manage many customers without losing overview
Prefer clarity and structure over chaos
Balance standardisation with situational judgment
Bring empathy and calm into complex, human-centred environments
Can speak both German and English at a C2 level or above.
You understand Customer Success Ying and Yang
Not every customer problem needs a custom solution, but not every problem should be treated the same either
We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people
We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany
Become a co-creator of our success with stock options
Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible
You decide when you work best, that means flexible working hours and a good hybrid set-up.
We're looking for entrepreneurs, growth marketers & start-up storytellers - who thrive in ambiguity and know how to capture the best content & stories. You're encouraged to apply even if your experience doesn't precisely match the job description.
Your skills and experience will stand out & set you apart - especially if your career has taken some extraordinary twists and turns. Voize welcomes people from all different backgrounds, including age, citizenship, ethnic and racial origins, gender identities, individuals with disabilities, marital status, religions and ideologies, and sexual orientations to apply.
We're excited to hear from you!