Client Service Consultant
•Weploy· 13d
🎧 Support⏰ Full-time⭐ Senior💰 $67k-70k🇦🇺 Sydney, Australia
13d ago
Weploy·about 2 months ago
Do you thrive on building efficient systems, leading a small team, and making a real impact behind the scenes? This newly created Care Admin Lead role puts you at the heart of a national program, helping streamline operations and improve outcomes for clients.
We’re partnering with a leading not-for-profit home care provider that delivers essential services to older Australians in regional areas. With the aged care sector shifting rapidly and competition increasing, this organisation is focused on ensuring clients and families clearly see the value of their care and choose to trust them on their journey.
Fully remote – work from home anywhere in Australia
6 month fix contract then perm working full time hours each week
$41.04 ph + super whilst on fixed term
$81,095 + super + NFP salary packaging once perm
Be part of a purpose-driven, compassionate organisation making real impact
Equipment provided, with opportunities to attend community activities/events
As the Care Admin Lead, you’ll manage the admin side of referrals, currently handling ~5,000 per month, and guide a small team of three. You’ll take ownership of processes, identify opportunities for automation, and work closely with other teams to test, implement, and embed efficiency improvements.
This is a hands-on, problem-solving role - perfect for someone who enjoys thinking outside the box, managing systems, and rolling out practical solutions that make a real difference.
Lead a small admin team, coaching and supporting day-to-day operations
Manage the intake, triage, and distribution of client referrals across the business
Analyse current processes and identify automation opportunities within existing systems (MS Suite, Outlook, Teams)
Prepare and deliver training sessions to your team
Act as a key liaison across multiple teams, helping to roll out changes and test new processes
Participate in user testing and system improvements to enhance operational efficiency
Working with multiple legacy systems and identifying automation solutions using MS tools
Triaging large volumes of referrals while maintaining accuracy and efficiency
Designing and implementing process improvements across teams and silos
As this is a new role, success isn’t about immediate results - it’s about:
Creating processes and automation that increase efficiency
Improving referral management and admin operations across the business
Building a confident, well-trained team ready to support new systems
Establishing strong cross-team relationships and communication
You’re the type of person who:
Has experience in admin and operations, ideally in a high-volume environment
Has led a small team and driven performance improvements
Can demonstrate examples of improving efficiency in previous roles
Is confident engaging stakeholders and working across silos
Has basic Excel skills and comfort with systems (Trax, Genesis, MS Suite, Outlook, Teams; HubSpot a plus)
Thrives on solving problems and introducing smart, practical solutions
Opportunity to define and shape a new role with real impact
Lead a team and make tangible improvements to client processes
Work in a supportive, collaborative NFP environment
Competitive salary and benefits
Interviews will take place over the next fortnight, with immediate starts available.
If you’re ready to combine your admin skills, compassion and community impact, we’d love to hear from you.
Apply today and help shape the future of aged care in Tasmania.