Customer Success Specialist
Westfalia Marketing USA
Job Summary
Westfalia Marketing USA is seeking a Customer Success Specialist to play a critical role in supporting our sales organization and advancing a best-in-class customer experience across our avocado business. This role partners closely with Sales, Logistics, Ripening, Finance, and emerging E-commerce initiatives to ensure seamless execution from order to delivery.
The ideal candidate brings strong produce industry knowledge, sound judgment, and a customer-led mindset—balancing operational excellence with commercial awareness. As our e-commerce capabilities continue to evolve, this role will help shape processes, identify improvement opportunities, and support scalable growth while maintaining Westfalia’s high standards of integrity, partnership, and accountability.
- Act as a trusted partner to the sales team, supporting customer relationships and day-to-day account execution with a high degree of ownership and accountability.
- Serve as a key point of contact for customers on pricing, order requirements, inventory availability, and issue resolution.
- Collaborate closely with logistics, ripening, and shipping teams to align customer needs with operational execution and proactively escalate risks or exceptions.
- Manage end-to-end order processing, ensuring accuracy, timeliness, and alignment with customer expectations.
- Monitor inventory levels and market conditions, proactively communicating supply constraints or opportunities to sales and customers.
- Support the preparation of sales reports, customer insights, and performance tracking to inform commercial decision-making.
- Partner with Finance to support invoicing, AR documentation, and file verification, ensuring accuracy and compliance.
- Support and help shape Westfalia’s emerging e-commerce operations, including transaction management, process refinement, and customer adoption as the platform evolves.
- Analyze and report on market trends, industry volumes, and market share across key origins (U.S., Mexico, Peru, Chile, Colombia).
