Role involves handling inbound calls from customers/agents to resolve queries on their accounts.
Role requires providing excellent customer service on queries related to processing insurance policy related transactions – new business, renewals, amendment, enquiries, etc. received from Customers.
Agents should meet/exceed business KRAs - NPS, Quality, Productivity, AHT or any other metrics specified by Business.
Process:
Should be ok with working in 24* 7 environment, spilt offs and rotational shifts
Should be willing to work from office.
Skills required:
Solutions mind-set, helping nature, passion to drive excellent customer experience.
Ability to adapt self with the team in-case of adversity, business challenges/requirement.
Has the ability to demonstrate working in a positive and fulfilling work environment with minimal supervision.
High proficiency in verbal and written English (a neutral accent is preferred as customers are based in the US)Strong ability to multi-tasking.
Efficient in internet, computer usage, typing and web-based application skills.
