Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.
If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.
ORGANIZATION SUMMARY
World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.
This position is reliant upon funding and may be subject to modification or termination based on resource availability.
POSITION SUMMARY:
World Relief is seeking an Eligibility Specialist to assess, verify, and determine client eligibility for benefits and services that promote self-sufficiency. The Eligibility Specialist will work closely with case managers, program staff, and external partners to ensure that refugees and other eligible populations receive timely access to public benefits, housing assistance, and other supportive programs. This role requires strong organizational skills, attention to detail, and a compassionate approach to client service. The position is based at World Relief’s Austin office.
This is a limited-term position funded through a grant agreement until September 30, 2026, and contingent upon funding extension.
ROLE & RESPONSIBILITIES:
- Client Services:
- Eligibility Determination: Conduct intake assessments to verify client eligibility for federal, state, and local benefits and services in accordance with program guidelines.
- Application Support: Assist clients in completing applications for public benefits, such as SNAP, TANF, Medicaid/CHIP, housing assistance, and other community-based programs.
- Documentation Review: Collect, review, and process client documentation to ensure compliance with program and funder requirements.
- Client Education: Provide orientation and training for clients to understand their rights, responsibilities, and available resources.
- Referrals: Refer clients to internal or external programs when needs extend beyond eligibility services, including employment, healthcare, and legal services.
- Program Coordination & Compliance:
- Case Management Support: Maintain accurate and up-to-date client files in case management systems, ensuring confidentiality and compliance with organizational and funder standards.
- Reporting: Assist in preparing reports on client eligibility, applications submitted, and outcomes achieved.
- Compliance Oversight: Ensure that all eligibility assessments and application processes adhere to local, state, and federal regulations as well as World Relief policies.
- Process Improvement: Identify gaps in service delivery and recommend improvements to streamline eligibility workflows and client access to benefits.
- Staff & Volunteer Support:
- Collaboration: Work closely with case managers and program specialists to ensure clients receive coordinated services.
- Volunteer Engagement: Provide guidance to volunteers or interns assisting with documentation and application support.
- Community Engagement & Collaboration:
- Agency Coordination: Build and maintain relationships with public benefits offices, housing agencies, and other community partners to facilitate smooth client referrals and case resolution.
- Advocacy: Advocate on behalf of clients with external agencies to address challenges or delays in accessing benefits.
JOB REQUIREMENTS:
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
- Experience: Minimum one year of experience in case management, benefits eligibility, social services, or related administrative role.
- Education: Bachelor’s degree in social work, human services, or related field; or equivalent work experience.
- Tech Proficiency: Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with data entry or case management software.
- Organizational Skills: Excellent ability to manage paperwork, track deadlines, and maintain detailed and accurate records.
- Problem-Solving Skills: Ability to identify barriers to client eligibility and work toward practical solutions.
- Detail-Oriented: Strong attention to detail when reviewing documents and completing applications.
- Cultural Competence: Ability to work effectively in multicultural settings and with limited-English-proficient populations.
PREFERRED QUALIFICATIONS:
- Experience working with refugees or immigrants is preferred.
- Language Skills: Fluency in an additional language such as Spanish, French, Arabic, or Swahili is preferred.
- Interpersonal & Communication Skills: Strong ability to communicate effectively with clients from diverse cultural and linguistic backgrounds.
World Relief offers a competitive benefits package and employee discount program for full-time, Regular, and part-time (25+ hours per week) employees
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
