Volunteer & Donations Coordinator- Limited Term- 2025358

ROLE & RESPONSIBILITIES:

• Volunteer Coordination (30 hours per week)     
• Program, Training, Support, and Recognition:   
• Ensure a strong and dynamic volunteer base enabling the Dallas office to effectively support service delivery and community outreach objectives. 
•  Maintain and adapt a comprehensive volunteer engagement plan including formal recruitment, training, communication and recognition plans   
• Recruitment & Onboarding:   
• Collaborate with other Church & Community Engagement staff to develop and implement recruitment strategies for critical volunteer opportunities, assessing and refreshing priorities on an ongoing basis   
• Develop, promote, and maintain a wide range of volunteer opportunities to further integrate volunteers throughout the office   Represent World Relief at events to promote and recruit volunteer opportunities   
• Maintain a consistent, efficient and thorough application and screening process of all volunteers that complies with National Performance Standards 
• Respond to volunteer inquiries from the public in a timely, professional manner 
•  Training
•  Ensure the provision of orientation and training to all incoming groups and individual volunteers   Collaborate with necessary departments in the scheduling, development, coordination and facilitation of volunteer orientations and trainings 
•  Develop and conduct refresher and leadership development training sessions for existing volunteers   
• Placement
•  Closely track database and manage volunteer assignments.
• Develop frequent emails, phone calls, and unique methods of engagement within existing volunteer base.   
• Monitor the progress of each volunteer assignment, addressing any performance deficits in a timely manner.   
• Engagement & Retention:   
• Work closely with all departments to guide, identify and support volunteer staffing needs 
• Coordinate volunteer communications and collaborate with CCE Lead & the Marketing Coordinator on newsletters   
• Create and plan opportunities for meaningful gathering of volunteers for encouragement & recognition throughout the year 
•  Maximize use of World Relief’s e-learning platform “the Workshop” to develop learning pathways for churches and volunteers 
•  Ensure follow-up and communication with designated churches, organizations, volunteer groups, including appreciation, events and thank-you notes   
• Programs and Services Collaboration
• Collaborate with programs staff to create and support church and volunteer engagement opportunities. 
•  Acts as a liaison between volunteers and the office to ensure that staff are prepared for the arrival of volunteers, and that all necessary tools, resources, and materials are readily available and that all staff understand details and expectations.   
• Attend joint departmental meetings to share volunteer input on client adjustment and integration, and to better guide volunteers in assisting to meet programmatic and missional goals. 
•  Ensure appropriate and timely communication between volunteers and World Relief in order to address volunteer opportunities, concerns, questions or needs and relay to appropriate staff 
•  Alongside other Church and Community Engagement staff, develop an office-wide volunteer philosophy and recruitment strategy   
• Manage Volunteer Program metrics by developing and maintaining program evaluation methods, including regular entry and monitoring of volunteer data and tracking, to evaluate program effectiveness and growth opportunities 
•  Provide coaching and accountability to employees who interact with community partners and volunteers, focused on volunteer role development, recruitment, placement, retention, encouragement, and recognition   
• Participate in national volunteer staff working groups on a regular basis     
Donations Coordination (10 Hours Per Week)   
• Schedule and assist with donations pick-ups and drop-offs and coordinate with appropriate staff, volunteers, etc. to complete if necessary   
• Participate in meetings with Church & Community Engagement and client service departments to discuss & brainstorm opportunities to meet the needs of program participants 
• Conduct inventory of the donations closets and track items needed   
• Maintains safe and clean work environment by keeping donations organized and spaces neat and tidy. 
•  As donations are received and distributed, input them into Dynamics   
• Discover new opportunities to receive donated items to increase Gift-in-Kind (GIK)   
• Oversee automobile donations and ensure appropriate paperwork and DMV requirements are completed   
• Collaborate with various departments in order to fulfill grant requirements for GIK   
• Continually evaluate systems with programs and train staff as needed to utilize systems   
• Engage in recurring collaborative & strategic planning meetings both at the local and national level   
• As needed and in collaboration with CCE team update donation requests forms, donations website page, etc.   
• Provide reports regarding donations to supervisor, or as instructed 

JOB REQUIREMENTS:

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Current driver’s license and access to reliable transportation required 
• Flexibility in schedule required (meetings with volunteers and donors may fall outside normal business hours) 
• Bachelor’s degree or equivalent experience required 
•  Up to 25% domestic travel only required 

PREFERRED QUALIFICATIONS:

• Strong written and verbal communication English   
• Experience working with individuals and churches and comfortable with public presentations 
•  Demonstrated ability to solve problems in an efficient, calm manner. 
•  Demonstrated ability to coordinate logistics   Demonstrated ability to multi-task and manage multiple deadlines with a limited degree of supervision.   
• Must have the ability to work under pressure with flexibility in a virtual or in-person team setting   Excellent interpersonal, collaborative and communication skills; demonstrated ability to establish positive working relationships at all levels of the organization.   
• Demonstrated ability to perform well in spite of complex challenges. 
•  Able to build positive inter-departmental relationships. 
• Self-motivated worker with the ability to problem solve and demonstrate initiative   
• Previous experience with volunteer management and training development preferred 
• Experience working or volunteering with refugee or immigrant communities strongly preferred 
• Demonstrated ability to work effectively and sensitively with people of diverse cultural and religious backgrounds 
• Strong computer knowledge, including MS Office and the ability to learn new programs   
• Conduct set in a professional, customer-service oriented manner   
• Organizational skills, data entry (update in Dynamics) and computer skills, inventory and record-keeping, etc.