Director/Sr. Manager, Sales Engineering

Xometry is seeking an experienced and technically proficient Director/Senior Manager, Sales Engineering to lead our team of Technical Account Managers (TAMs). This role is critical to customer success and revenue expansion, focusing on ensuring our enterprise customers are maximizing their technical adoption and utilization of Xometry's platform post-sale.

You will be responsible for leading and developing the team that provides deep technical consulting, onboarding, solution architecture, and continuous technical support for our largest and most complex customer accounts. This is an exciting opportunity to translate customer technical needs into successful outcomes and directly influence retention and expansion revenue.

Responsibilities:

• Lead and Develop the TAM Team: Recruit, mentor, and coach a team of skilled Technical Account Managers, fostering a culture of technical depth, proactive problem-solving, and superior customer satisfaction.

• Post-Sale Technical Ownership: Own the technical relationship with key enterprise accounts post-sale, ensuring seamless onboarding, integration, and adoption of Xometry's platform and services.

• Solution Architecture & Value Realization: Guide the TAM team in understanding complex, long-term customer manufacturing needs and designing technical solutions that drive measurable value and utilization of Xometry's various processes.

• Technical Escalation & Support: Act as the final point of escalation for complex technical issues, ensuring quick and accurate resolution to maintain customer trust and retention.

• Cross-functional Feedback Loop: Work closely with Product Management and Engineering to relay detailed, structured customer feedback regarding platform gaps, technical needs, and manufacturing trends to inform the product roadmap.

• Account Expansion & Enablement: Partner with Account Managers to identify and support technical expansion opportunities within existing customer accounts by demonstrating new manufacturing capabilities or platform features.

• Process Improvement: Develop and standardize best practices, tools, and methodologies for the TAM team to ensure consistent, high-quality technical service delivery.

Qualifications:

• 7+ years of experience in a customer-facing technical role (e.g., Technical Account Management, Solutions Architecture, or Sales Engineering), with at least 3+ years managing or leading a technical team.

• Technical Depth: Strong technical background with a deep understanding of manufacturing processes (e.g., CNC Machining, 3D Printing, Injection Molding) and the digital systems used in the space.

• Customer Focus: Proven experience managing technical relationships with enterprise-level clients and driving successful platform adoption and retention.

• Communication: Exceptional presentation, listening, and interpersonal skills with the ability to articulate complex technical concepts clearly and persuasively.

• Leadership Style: Demonstrated ability to coach, mentor, and inspire a technical team focused on post-sale customer value and retention.

• Education: Bachelor's degree in Engineering or a related technical field is required.

The estimated base salary range for new hires into this role is $108,000- $160,000 annually + commissions depending on factors such as job-related skills, relevant experience, and location. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.

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