Forethought

Having a great help desk tool isn’t always enough for scaling businesses. Even the best tools and customer service teams struggle to manage thousands of incoming tickets. Forethought is an AI-powered add-on to your service desk that helps you manage your incoming support requests more efficiently, keeping both your agents and customers happy and infusing intelligence into each stage of the customer service journey. Forethought Solve is not just a self-service tool. Instead, it ingests and learns from every past ticket, email, and knowledge base article to know exactly how to help new support requests. Rather than navigating a clunky chatbot, your customer can get an accurate, natural response almost instantly. And with the new Workflow Builder, your teams can easily build automated workflows that intelligently detect customer intent to empower customers with truly seamless self-service. Forethought Triage will help your team know exactly what support tickets need to be handled first and by which agent. Instead of flagging tickets based on keywords like traditional triage and routing tools, it can understand customer sentiment and intent to help match the ticket with the best agent to help them, based on the agent's historical performance. Lastly, Forethought Assist is your support agent’s new best friend. Imagine having an internal agent with a perfect memory of every prior support case and knowledge base article that can help direct your agents on how to best address new tickets. This is a built-in widget that will help your agents work faster and create a better experience for your customer. With Forethought, you can unlock potential with human-centered AI. For more information visit www.forethought.ai.