Billing Coordinator
•Abacusgroup· 1h
💰 Finance⏳ Part-time📈 Mid Level🇺🇸 USA
1h ago
Addi·about 7 hours ago
We are a leading financial platform, building the future of payments, shopping, and banking—a world where consumers and merchants can transact effortlessly and grow together. Today, we serve over 2 million customers and partner with more than 20,000 merchants, making Addi Colombia’s fastest-growing marketplace.
With a state-of-the-art, technology-first approach, we provide banking solutions (deposits, payments, unsecured credit) and commerce services (e-commerce, marketing), bridging the financial gap for millions and redefining how people experience financial freedom. As the country’s leading Buy Now, Pay Later provider, we have secured regulatory approval to operate as a bank, unlocking even greater opportunities for our customers. In the past year, we have also achieved profitability, reinforcing the strength of our business model and our ability to scale sustainably.
Our mission has earned the trust of world-class investors, including Andreessen Horowitz, Architect Capital, GIC, Goldman Sachs, Greycroft, Monashees, Notable Capital, Quona Capital, Union Square Ventures, Victory Park Capital, and more, who back our vision for the future. With their support, we are not just growing—we are transforming Latin America’s financial ecosystem and shaping the next generation to shop, pay, and bank in Colombia.
But what truly sets us apart is how we build. We are a conscious company, driven by deep experience in scaling technology, services and products, and we live by our values every day.
This is where you come in. Below, you’ll find what this role is all about—the impact you’ll drive, the challenges you’ll tackle, and what it takes to thrive at Addi. If you’re ready to be part of something big, keep reading.
Protect Addi's customers and P&L by owning end‑to‑end chargeback and dispute operations across MasterCard (via Pomelo) and ACH, partnering closely with the Fraud team. Ensure timely filings, evidence packages, and outcomes in line with network rules, while building data‑driven controls and reporting that prevent losses, improve win rates, and meet regulatory standards.
Chargeback win rate uplift: Increase representment win rate by ≥10pp vs baseline within 12 months for top dispute codes through improved evidence and playbooks.
SLA adherence and timeliness: Achieve 100% on‑time submissions for pre‑arbitration/chargeback/representment deadlines in MasterCard and ACH across the first 120 days.
Loss reduction: Reduce net chargeback losses per 1,000 transactions by ≥20% in 12 months through prevention rules in coordination with Fraud and improved recoveries.
Evidence and rulebook: Publish and maintain a comprehensive evidence matrix and standard packages per network reason code within 120 days; keep it current with network and Pomelo updates.
Analytics and reporting: Stand up weekly dashboards for case volumes, win rates by reason code, cycle times, and financial impact; automate data flows and case tagging in 120 days.
Chargebacks and disputes domain expertise (must‑have)
Hands‑on experience managing card network chargebacks (MasterCard preferred) including retrievals, chargebacks, representments, pre‑arbitrations, and arbitrations.
Familiarity with Pomelo dispute flows, artifacts, and integrations, or experience with similar processors.
ACH disputes and returns (nice‑to‑have, strong plus)
Knowledge of ACH returns/disputes, return codes, timeframes, and evidence requirements.
Fraud partnership and prevention mindset (must‑have)
Proven track record partnering with Fraud to tune rules, reduce false positives, and design evidence‑ready customer and merchant journeys.
Data analysis and tooling (must‑have)
Proficient in SQL and BI to analyze reason codes, win‑loss drivers, and ROI of prevention strategies; ability to automate case workflows and reporting.
Process design, documentation, and controls (must‑have)
Builds clear SOPs, checklists, and QA controls; maintains up‑to‑date rulebooks aligned to MasterCard and ACH requirements.
Communication and stakeholder management
Communicates clearly with Fraud, CX, Legal, and external partners; crisp written English for evidence narratives.
Work on a problem that truly matters – We are redefining how people shop, pay, and bank in Colombia, breaking down financial barriers and empowering millions. Your work will directly impact customers' lives by creating more accessible, seamless, and fair financial services.
Be part of something big from the ground up – This is your chance to help shape a company, influencing everything from our technology and strategy to our culture and values. You won’t just be an employee—you’ll be an owner
Unparalleled growth opportunity – The market we’re tackling is massive, and we’re growing faster than almost any fintech lender at our stage. If you’re looking for a high-impact role in a company that’s scaling fast, this is it.
Join a world-class team – Work alongside top-tier talent from around the world, in an environment where excellence, ownership, and collaboration are at the core of everything we do. We care deeply about what we build and how we build it—and we want you to be a part of it.
Competitive compensation & meaningful ownership – We believe in rewarding our talent. You’ll receive a generous salary, equity in the company, and benefits that go beyond the basics to support your growth.
We believe in a fast, transparent, and engaging hiring experience that allows both you and us to determine if there's a great fit. Here’s what our process looks like:
Step 1: People Interview (30 min)
A conversation with a recruiter to get to know you, your experience, and what you're looking for. We’ll also share more about Addi, our culture, and the role.
Step 2: Initial Interview (45 min)
A more in-depth conversation with the hiring manager, where we explore your skills, experience, and problem-solving approach. We want to understand how you think and work.
Step 3: Deep Dive Interview (30 min)
You'll meet future colleagues and cross-functional team members to get a feel for how we work together. We’re looking for strong contributors and cultural fits, so bring your questions, too!
Step 4: Case Study (3-5 Days)
You may receive a real-world challenge or case study to complete. This is a chance to showcase your expertise and how you approach key problems relevant to the role.
Step 5: Co-Founder Interview
If there’s a strong match, you’ll have a final conversation with our Founder to align on expectations, cultural fit and ensure
We value efficiency and respect for your time, so we aim to complete the process as quickly as possible. Our goal is to make this experience insightful and exciting for you, just as much as it is for us. Regardless of the outcome, we are committed to always providing feedback, ensuring that you walk away with valuable insights from your experience with us.