AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. We are committed to making pharmacy benefits easy to understand, straightforward to access and always in the best interest of employers and the lives they impact. We accomplish this by bringing total clarity to business practices, leading with clinical approaches, and utilizing state-of-the-art technology.
Join us in improving health care outcomes for all! We promise to do what’s right, always.
Position Summary:
The Clinical Client Partner serves as a pharmacy subject-matter expert who supports the Client Success team by providing clinical insights, strategic recommendations, and formulary expertise for assigned client portfolios. While this role is not the primary relationship owner, it partners closely with Client Success Partners (CSPs), who lead the client relationship, to strengthen the clinical depth and value of client engagements. The position acts as the primary clinical liaison between the Formulary Strategy and Clinical Operations teams and Client Success. In this capacity, it ensures alignment on clinical policies, operational execution, and consistent delivery of clinical strategy across all client interactions. This role is critical to ensuring clinical decisions are communicated clearly and executed effectively across the organization.
What you will do:
Clinical Strategy Support:
- Provide clinical expertise, data interpretation, and recommendations to enhance CSP-led client conversations and strategic planning
- Attend client meetings with CSPs, offering clinical insights and program updates, without being the primary relationship owner
- Prepare CSPs with pre-meeting clinical briefs, talking points, and data interpretations
- Translate clinical findings into actionable strategies that align with client objectives
Client Liaison:
- Translate Formulary Strategy decisions, drug pipeline updates, rebate considerations, and policy changes into client-ready narratives
- Ensure CSPs have timely, accurate information on formulary updates, UM criteria, high-cost drug considerations, and market trends
- Facilitate two-way communication between Formulary Strategy and Client Success to maintain consistent understanding
- Support CSPs in explaining the rationale behind clinical decisions
Program and Data Support:
- Analyze pharmacy and clinical data to identify opportunities, trends, and risks; convert findings into actionable strategies
- Support requirement gathering for clinical programs, including formulary optimization, UM strategies, adherence initiatives, and specialty cost-containment programs
- Prepare clinical content for business reviews, client reporting, and presentations
- Ensure data-driven insights inform clinical strategy and client recommendations
Operational and Clinical Execution:
- Assist CSPs through clinical and benefit change request processes, ensuring operational feasibility, rebate implications, and clinical appropriateness
- Collaborate with Clinical Operations, Pricing, and PCA/UM teams to confirm alignment before client communication
- Support CSPs in explaining the rationale and impact of clinical changes
- Monitor implementation of approved changes to ensure accuracy and consistency
Cross-Functional Collaboration:
- Partner with Formulary Strategy, Clinical Operations, PCA/UM, Clinical Programs, Reporting/Analytics, and Client Success leaders
- Provide a unified clinical perspective to ensure alignment, operational clarity, and consistent client messaging
- Act as a trusted partner to internal stakeholders, facilitating collaboration across departments to drive clinical excellence
What you need:
- PharmD with 10+ years of experience in Clinical Client Management, PBM, or managed care clinical roles required
- Strong understanding of formulary design, drug pipeline, specialty pharmacy, and PBM clinical workflows
- Ability to deliver complex clinical insights clearly to both clinical and non-clinical audiences, addressing concerns or resistance with tact and professionalism
- Excellent communication and presentation skills, including high emotional intelligence (EQ), for effective engagement with C-suite executives and navigating challenging conversations
- Highly collaborative team player who excels in a support-oriented role
- Strong relationship-building skills across clinical and non-clinical functions
- Analytical mindset with strong attention to detail
- Ability to manage multiple competing priorities in a fast-paced environment
What you get:
- To impact industry change in the pharmacy benefits management space, while delivering the highest quality patient outcomes
- To work in a culture where people thrive because when OUR team thrives, OUR business thrives
- Competitive compensation, including health, dental, vision and other benefits
Note:
AffirmedRx is committed to providing equal employment opportunities to all employees and applicants for employment. Remote employees are expected to maintain a professional work environment free of distractions to ensure optimal performance and collaboration.
