Associate, Client Success & Strategy

The Role

As an Associate, Client Success & Strategy on the AiDASH Customer Success team, you’ll use data and AI to tackle real-world challenges - helping utilities reduce wildfire risk, improve resilience to severe weather, and modernize infrastructure that millions rely on. You’ll learn from seasoned CSMs and Product Consultants while taking ownership of your own insights, projects, and customer interactions.

We hire self-starters and driven problem-solvers who want real impact, accelerated learning, and true ownership. In this role, you’ll ramp quickly into meaningful responsibility: translating data into action, guiding customers through high-stakes decisions, and driving measurable impact on the ground. As you demonstrate capability, you’ll earn more independence and discover where you want to grow - into customer success, consulting, analytics, or other paths across AiDASH.

How you’ll make an impact:

• Drive Customer Outcomes
  • Lead day-to-day communications and follow-ups for assigned customers
  • Track customer health, usage trends, and program performance to surface risks and opportunities
  • Run onboarding and training moments that set customers up for success
  • Own key customer touchpoints while partnering with CSMs on broader strategy
  • Help customers use our platform to solve real-world challenges - like reducing wildfire risk, improving grid reliability, and preparing for extreme weather

• Analyze Data & Turn It Into Action
  • Independently analyze customer data to uncover adoption patterns, impact drivers, and expansion signals
  • Build clear, insight-ready reports and dashboards that show how customers are realizing value
  • Translate technical outputs into simple, actionable recommendations for diverse stakeholders
  • Own analytics workstreams end-to-end - from scoping to delivery
  • Present insights directly to customers and internal teams

• Lead Consultative Workstreams
  • Run smaller project components (discovery, requirements, solution design support) within customer engagements
  • Support workshops and working sessions that guide customers through critical decisions
  • Create materials and communication that enable adoption, change management, and value realization
  • Contribute your analysis and thinking to larger consulting engagements
  • Manage timelines and deliverables while coordinating with cross-functional partners

• Collaborate Across AiDASH
  • Work closely with Product Consultants, CSMs, Product Managers, Sales, and Support to deliver customer outcomes
  • Coordinate with Data Scientists and Engineers to resolve customer needs and shape solutions
  • Bring customer insights into team discussions to improve product, process, and experience
  • Support renewal and expansion opportunities with data-driven recommendations

Your Growth Opportunities:

• At AiDASH, your career grows as fast as your impact. Here’s what that looks like:
  • Take Increasing Ownership: Start with defined projects, then expand into managing customer relationships, leading analyses, and driving strategic initiatives that solve real-world problems
  • Learn from Mentors: Get guidance from experienced team members while enjoying the autonomy to own your work and make decisions
  • Build Deep Skills: Gain hands-on expertise in analytics, consultative problem-solving, customer success strategies, and our satellite-powered AI platform
  • Accelerate Your Career: High performers often move into roles such as Customer Success Manager, Product Consultant, or Senior Analyst within 12–18 months
  • Gain Broad Exposure: Work across functions and customer types to uncover your strengths, explore your interests, and shape your future path

What we’relooking for:

• Experience & Background
  • 0–2 years of experience in analytics, consulting, customer success, or a related field
  • Recent graduates with internships in B2B SaaS, consulting, or data analytics are encouraged
  • Demonstrated ability to take ownership of projects, work independently, and drive tangible results
  • Familiarity with data tools (Excel, SQL, Tableau, Power BI, or similar)
  • Experience or interest in utilities, infrastructure, or field operations is a plus, but not required
• Skills & Qualities
  • Proactive & Self-Directed: You take initiative, own your work, and turn ideas into action
  • Analytical & Insight-Driven: You love digging into data to uncover patterns, insights, and opportunities
  • Clear Communicator: You can translate complex ideas into simple, actionable recommendations for diverse audiences
  • Problem Solver: You thrive in ambiguity, tackle real-world challenges, and deliver solutions that matter
  • Curious & Growth-Oriented: You’re excited to learn about new industries, technologies, and climate resilience challenges
  • Reliable & Organized: You consistently deliver on commitments while juggling multiple priorities
  • Collaborative & Customer-Focused: You work well with others and genuinely care about solving problems that impact people and the planet

• Education
  • Bachelor’s degree in Business, Analytics, Economics, Engineering, Environmental Science, or related fields

What you'll love:

• Comprehensive Medical, Dental, and Vision Coverage: 100% coverage for employees and 80% for their spouses and children
• Health Reimbursement Account (HRA): 100% funded by AiDASH to cover medical deductibles
• 401(k) Plan: Begin contributing after three months of employment to prepare for your future. Currently, no company match is offered
• Parental Leave: Supportive parental leave with 16 weeks for primary caregivers and 4 weeks for secondary caregivers
• Generous Vacation Policy: Accrue 20 vacation days per year, plus enjoy an additional flex holiday to celebrate whatever feels most important to you!
• Winter Break: From December 25th through January 2nd, we give everyone time off to recharge and enjoy time with family and friends!
• Remote-First Environment: Work from home with opportunities for occasional travel to meet customers and see the real-world impact of our technology (travel estimated at less than 20%)
• Learning & Development: Access to training, resources, and professional development opportunities as you build your career
• Supportive Team Culture: Work with experienced professionals in a collaborative environment that values both independence and teamwork

We are proud to be an equal-opportunity employer. We are committed to embracing diversity and inclusion in our hiring practices, and we promote a work environment where everyone, from any race, color, religion, sex, sexual orientation, gender identity, or national origin, can do their best work.

We offer a competitive annual pay range of $75,000 to $110,000 for this full-time position, which includes a base salary and an annual performance-based bonus. This range reflects the anticipated annual salary for new hires. In addition to base salary and bonus, this role also offers equity compensation as part of our commitment to shared success. We strive to ensure our compensation packages are equitable and aligned with industry standards. Your recruiter can share more about compensation during the hiring process.