Revenue Cycle Management Patient Services Coordinator

Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients. 

ABOUT THE ROLE

The Revenue Cycle Partner Management Consumer Services and Billing Coordinator is the main point of contact for interacting with internal and external consumers via telephone, email and within the EMR system. Will also support RCM staff and management with assigned focus directed accounts receivable related projects. This role will contribute to the day-to-day operations on issues related to the revenue cycle function and be an integral part of the revenue cycle management process.

WHAT YOU’LL DO

• Assist in maintaining best practice in the Revenue Cycle Management

• Provide support for patients and clinicians when identifying issues or breakdowns in the billing workflow

• Work in KeyCare Demographic and insurance queues

• Refile claims to the payers

• Work with internal revenue cycle and administrative teams to identify and manage 3rd party payor denials, overpayment, and underpayment issues

• Organize and upload correspondence received to the office

• Review collector and refund batches for processing

• Communication with patients via phone and email

• Other duties as needed

WHAT WE’RE LOOKING FOR

• Working knowledge of the practices, procedures, and concepts of healthcare revenue cycle, preferably behavioral healthcare

• Ability to relate and communicate positively, effectively, and professionally with internal and external stakeholders

• Preferred 1 years’ experience in revenue cycle management, patient financial services, and health information systems

• Work calmly and respond courteously under pressure

• Collaborate and accept direction

• Exhibits strong verbal and written communication and demonstrates excellent customer service skills

• Ability to be adaptable, working with challenging and demanding tasks and customers

• Ability to quickly evaluate and prioritize tasks in a fast-paced environment

• Demonstrate detail-orientation and superior time management skills

• Proficiency in MS Office (Word, Excel, PowerPoint), with strong data entry skills

• Knowledge in EMR Applications (Athena, Mahler)

POSITION LOGISTICS

• 100% remote position 

• Required to have a private office space in home or elsewhere for confidentiality 

• Reports to VP, Revenue Cycle

COMPENSATION AND BENEFITS

• The pay range for this role is $17.64 - $21.57 an hour. This information reflects the anticipated salary range for this position using current market data. The final offer will be determined based on an individual's skills, years of experience, education, capacity, licenses, and other job-related factors permitted by law.

• Medical, dental, and vision insurance, employer paid life & long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions 

• 15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays 

• 401k 

Beware of fraudulent job postings and messages from scammers impersonating Array Behavioral Care employees and Recruiters. The only valid email addresses from Array Behavioral Care will be [email protected] and we will not ask you to download an app onto your phone in order to conduct your interview.