This Role
The Key Account Manager is responsible for fostering strong, long-term relationships with key clients, aligning our services with their business objectives, and ensuring high level customer satisfaction. This role involves strategic planning, negotiations, and managing the overall health of the account, with a focus on understanding and addressing the customer's broader business needs. The key account manager role will report to Global Strategic Account Manager.
Requirements
Role Requirements & Responsibilities
- Strategic Planning: Develop and execute long-term account strategies that align with customer goals and drive business growth.
- Relationship Building: Cultivate strong relationships with key stakeholders at the client organisation, serving as their trusted advisor.
- Contract Negotiations: Lead negotiations and RFQ renewals, ensuring mutually beneficial agreements.
- Account Health Management: Monitor the overall health of the account, proactively identifying and addressing potential risks.
- Escalation Management: Act as the primary point of contact for escalations, ensuring timely resolution and maintaining customer satisfaction.
- Business Alignment: Understand the customer’s business objectives and challenges and align our services to meet those needs.
- Performance Metrics: Track and report on key performance indicators (KPIs) related to account performance, customer satisfaction, and retention.
- Cross-functional Collaboration: Work closely with internal teams (e.g. Marketing and Operations) to ensure customer success.
Candidate Requirements
- 3+ years of experience in account management, client services, or a related field, with a focus on strategic planning and relationship management.
- Fluency in English is required; proficiency in additional European language(s) is a plus.
- Excellent communication and interpersonal skills.
- Ability to understand and align with customer business objectives.
- Strong negotiation and contract management skills.
- Proven track record of managing complex accounts and driving growth.
- Strong problem-solving skills and the ability to manage escalations effectively.
- Proficiency in CRM tools and Microsoft Office Suite.
- Flexibility to travel within Europe/UK/Nordics to meet with key clients.
- Prior experience in a similar role within the data centre or logistics industry would be an advantage.
Competencies
- Strategic Thinking: Ability to think long-term and develop strategic plans that align with business goals.
- Customer Focus: Deep understanding of customer needs and the ability to anticipate future requirements.
- Leadership: Ability to lead cross-functional teams and influence without direct authority.
- Results-Oriented: Focused on achieving targets and driving continuous improvement.
Location and Travel
- Candidates must have the legal right to work in the specified location; no Visa sponsorship will be provided.
- A full clean driving licence is required.
- Flexibility to travel within Europe/UK/Nordics to meet with key clients.
Benefits
The remunerating package, including salary and benefits, is negotiable depending on experience. The package may include the following:
Competitive market salary.
Performance-based bonus.
Opportunities for continuing professional development will also be provided.
Company pension plan (varies by region, subject to local employment laws).
Sports & social club.
