Client Partner - West Coast

About our Client:

They are a leading software development and IT consulting company, providing end-to-end solutions to global clients across various industries. Headquartered in New York City, they specialize in delivering high-quality digital products by leveraging cutting-edge technologies such as AI, IoT, and cloud services.

They are a top-tier software engineering company operating in over 20 offices and encompassing a team of 3,000 talented professionals across Europe, Central Asia, Georgia, and Latin America. They have separate offices for business development, serving markets where our clients are based, like the USA, the UK, and the EU (Vienna and Berlin). We collaborate closely with a diverse range of clients, from startups to industry leaders, delivering custom products that drive their business to new levels of success.

Services they provide: Software Development, Quality assurance and Test Automation, AI and machine learning, DevOps, Big Data, Business Intelligence, Cybersecurity, UI/UX and design thinking. Industries they provide services for: EdTech, Healthtech, Fintech, Real Estate, Logistics, Transportation, Marketing and AdTech.

 For over 20 years, they have been striving to be the first choice for the most sought-after talent, clients, and partners - for that reason, Deloitte, Global Outsourcing 100, 5000, and Financial Times have repeatedly recognized them among the world’s fastest-growing premier technology companies. Partnerships with such tech companies as Amazon, Google, Microsoft, Salesforce, MongoDB gives access to their engineers to the newest technologies and certifications.

Position Overview:

They are seeking an experienced Client Partner to manage and grow their existing portfolio of clients on the West coast of the USA market. This portfolio requires strong technical engagement, which is why we are looking for someone with a solid technical background for the San Francisco role.
You will be responsible for overseeing a diverse portfolio of clients across a range of industries and maturity levels, driving client satisfaction, and fostering long-term relationships with key clients.
As a Client Partner you will play a critical role in ensuring the retention and growth of existing accounts whilst supporting the furtherance of our offering and position in the market.

Key Responsibilities:

• Ensuring client needs are met and trust is established and grown
• Demonstrated experience in growing a portfolio through upselling and cross-selling including identifying opportunities
• Developing account-specific strategies and growth plans integrating data and market insights and identifying strategic expansions
• Proactive management of potential account risk and formulation and execution of mitigation strategies
• Creating and executing structured client engagement plans or Quarterly / Annual Reviews to further drive client satisfaction
• Collaborate with cross-functional teams, including sales, delivery, and marketing to align client goals with company capabilities
• Monitor and report on account performance, client satisfaction, and other KPIs, providing strategic insights to leadership
• Ensure client retention through regular engagement, identifying and mitigating risks before they impact the partnership
• Drive continuous improvement initiatives within the account management team to optimize processes and client outcomes
• Stay up to date with industry trends and market developments to anticipate client needs and adapt services accordingly

Requirements

• Experience managing a portfolio of over $20m-$30m across 20-30 accounts
• 5+ years of experience in account management, client services, or customer success
• Proven experience in developing and maintaining strong relationships with senior stakeholders within key accounts, ensuring long-term partnerships and cross-threading accounts
• Experience in setting a high bar in service and experience for clients
• Strong relationship-building and communication skills, with a track record of managing key accounts
• Demonstrated success in growing client relationships and driving revenue through upselling and cross-selling
• Ability to work effectively in a fast-paced environment and manage multiple priorities
• Experience in the software development or IT consulting industry is highly desirable
• Strong negotiation and interpersonal skills
• Strong analytical skills with the ability to leverage data to drive decisions
• Full understanding and hands-on knowledge of Software Development Life Cycle (SDLC) and Agile methodologies is essential for success in this role
• Technical background or experience enabling effective engagement with software development teams and technical stakeholders