German-speaking Customer Service Representative

At Batmaid, we’re reshaping the cleaning industry in Europe. Our mission is simple but powerful: we bring fairness into a sector that is still heavily impacted by undeclared work and exploitation.By offering cleaning agents legal employment, fair wages and social protection, we create real, positive impact, while delivering peace of mind to thousands of households across Switzerland, Luxembourg, France and Belgium. 

Joining us in Lisbon means becoming part of an international, fast-growing team with a purpose. You act as the bridge between our clients and our cleaning agents, making sure collaboration flows smoothly and every service experience feels effortless.

If you love helping people, solving problems and making work meaningful, this role is for you.

What you’ll do

You support.

You guide clients through their onboarding, make sure everything is set up for success and answer questions with empathy and clarity.

You connect.

You maintain close relationships with both clients and cleaning agents, ensuring smooth communication and a great service experience for everyone involved.

You solve.

When challenges arise, from scheduling issues to accessibility problems, you jump in, find solutions and keep things moving.

You care.

You manage feedback, handle complaints professionally and help ensure that every service meets our quality standards.

You coordinate.

You keep information up to date, process contract changes, manage absences and support payroll-related questions from employees.

You grow with us.

As one of the first team members in Lisbon, you help shape our processes, culture and customer experience in Portugal.

Requirements

• 1+ year of experience in customer service, coordination or operations
• A proactive, hands-on mindset, you enjoy taking responsibility and finding solutions
• Strong communication and relationship-building skills
• A friendly, calm presence on the phone
• Native-level German and fluent English (C1)

Benefits

• Competitive base salary with bonus structure
• Healthcare coverage
• Lunch allowance
• Transportation allowance
• A meaningful job where your work has real social impact
• The chance to join our Lisbon team at an early stage with lots of room for development
• A supportive, diverse and international environment

Ready to make an impact?

If you want a role where you can use your language skills, support people, and help us build something meaningful in Lisbon, we’d love to meet you.

Apply now and be part of a company that’s changing the cleaning industry - for good.